*To welcome and bid farewell to all visitors to the hotel in a warm and professionalmanner. Ensuring all guests receive prompt service and guidance accordingly.*To assist with all departments in times of pressure – where reasonably possible.*To host and facilitate the Morning Meeting ensuring all relevant HOD’s areprepared for the day ahead.*To ensure that accommodation for arriving VIP’s and those staying is prepared tothe agreed standard.* To introduce yourself to… Show more *To welcome and bid farewell to all visitors to the hotel in a warm and professionalmanner. Ensuring all guests receive prompt service and guidance accordingly.*To assist with all departments in times of pressure – where reasonably possible.*To host and facilitate the Morning Meeting ensuring all relevant HOD’s areprepared for the day ahead.*To ensure that accommodation for arriving VIP’s and those staying is prepared tothe agreed standard.* To introduce yourself to all residential guests and hosts of events and parties uponarrival.* To room all VIP and important guests personally assuring a very positive firstimpression.* To liaise with guests and ensure a strong host presence at all times, passingrelevant information onto staff especially specific requirements or arrangements* To perform duty management as detailed on the management rota* To ensure that the standards of service in all areas meet the required levels* To deal with complaints quickly ad efficiently and find suitable solutions to anyproblems that may arise, communicating issues the MD and colleagues in aconstructive and clear manner* To assume responsibility for the running of the Hotel in the absence of seniormanagement*To coordinate guests and staff during an emergency and have good knowledge offire procedures*To be aware of and promote all services offered in the Hotel*To ensure that all staff address guests by their correct name and title*To liaise well with all departments, ensuring that communication of the day’sactivity is clear and understood*To make sure that Company policy and the Vision are followed at all times*To liaise with Reception and Housekeeping regarding arrival rooms andprioritization where applicable* To obtain feedback from guests and to use this to improve service and top pass onsuch to the MD and other relevant HOD’s*To complete daily inspection of all hotel facilities ensuring a checklist is completed Show less

DUTIES AND RESPONSIBILITIES:Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.Conduct Breifing for all staff during Night Shift.Inform all Overnight… Show more DUTIES AND RESPONSIBILITIES:Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.Conduct Breifing for all staff during Night Shift.Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.Maintain a professional and high quality service oriented environment at all times.Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start. Show less