Mostafa Abdrabou Email & Phone Number

Egypt

Dokki, Giza, Eg

• Responsible for the entire training in all departments as well as maintaining the company's standard, policies and procedures• Designing and developing training and development programs based on both the organization’s and the individual’s needs• Keeping training materials up to date.• Identifying training and development needs.• Working in a team to produce programs that are satisfactory to all relevant parties in an organization.• Design and develop and Implement training programs • Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment.• Helping line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.• Supervising the work of trainers.• Management of training center.• Train instructors and supervisors in techniques and skills for training and dealing with employees.• Appraisal of training effectiveness• Develop testing and evaluation procedures• Considering the costs of planned programs and keeping within budgets.• Assessing the return on investment (ROI) of any training or development program is becoming increasingly important. • Coaching, developing, supporting, mentoring and building the company team members.• Ensure new employees have received departmental and legal training • Hold monthly Departmental meetings with trainers to ensure training needs are being covered• Prepare, organize, administer and conduct in-house training courses i.e. Performance appraisal, Leadership skills, Negotiation skills, Team building………...etc.

Cairo, Cairo, Eg

•Responsible for entire training in FO department as well as the operational efficiency of all front office areas during shift and the service delivery of those areas•Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member•Holds regular meetings with departmental managers / supervisors to identity and implement training needs•Coach and counsel staff of hotel policies and departmental procedures, providing constructive feedback to enhance performance•Conduct departmental orientation for all new employees, including a full front and back of the house tour•Manages and takes responsibility for all reports requested•Assist in preparation, implementation and follow up of individual development plans•Ensure Grooming and Hygiene standards for all FO employees •Fully implement every step of the mentor programme in coordination with the FO Manager and sections heads and overview the process•Identifies training needs for FO sections and suggest, implements programmes to decrease the gap•Works with superior in the preparation and management of the department’s budget and aware of financial targets •Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines•Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly•Report problems to Management with suggestions for resolution•Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs and take action to address these needs in order to exceed their expectations•Create a positive hotel image in every interaction with internal and external customers•Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

Cairo, Cairo, Eg

• Advise sub departments of VIP guest arrival, e.g. guest relations, General Manager.• Check guests into the hotel using the hotel procedures as guide• Meet the guest, Attend to his queries, trying to fulfill his needs• Provide the guest with all the information he needs• Handle different types of calls as per the standard• Attend to guest complaints trying to solve them, referring the unsolved matters to the duty manager• Maintain Concierge filing and keeping the handover logbook updated • Handel all types of the restaurants, hotels, trains, opera, theatre, airline reservations• Arrange all the daily tours to our sightseeing and attractions• Doing any other work as per the duty manager or the general manager• Keep an eye on the new hires, making sure that they are providing a good service

Cairo, Cairo, Eg

• Sold, registered and assigned rooms to incoming guests, ensuring that registration cards are properly filled out• Advised sub departments of VIP guest arrival, e.g. guest relations, General Manager.• Checked guests into the hotel using the hotel procedures as guide• Checked guests out the hotel using the hotel procedures as guide "Cashier"• Met the guest, Attend to his queries, trying to fulfill his needs.• Handled different types of calls as per the standard• Attended to guest complaints trying to solve them, referring the unsolved matters to the duty manager• Maintained reception filing and keeping the handover logbook updated • Handled all types of the hotel reservations• Did any other work as per the duty manager or the general manager• Kept an eye on the new hires, making sure that they are providing a good service

Eg

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Abu Dhabi, Abu Dhabi, Ae

• Provided guests with different information and assistance• Checked guests into the hotel using the hotel procedures as guide• Checked guests out the hotel using the hotel procedures as guide• Handel all types of the hotel reservations• Attended to guest queries, complaints trying to solve them, referring the unsolved matters to the duty manager• Maintained reception filing and keeping the handover logbook updated• Performed the Business Center duties• Received, answered and sent day to day faxes and e-mails

Cairo, Cairo, Eg

• Provided guests with different information and assistance• Handled in house and incoming calls as per the standard• Made wake up calls• Made locator, traces and call forward to fulfill the guest needs• Performed the secretary duties for the guest like "Announce"• Maintained the filing section

Mini Mba, Business Administration And Management, General

Bachelor Of Arts (B.A.), English/Language Arts Teacher Education