• ERP implementation and data migration (Odoo). • Work on linking the branches to each other through the network. • IT Project Management for all 26 Danat Alaryaf Branches (Cables , CCTV , Connections , Servers configurations and Software Installation). • Domain administration VPN between all branches over Draytek administration. • Opening of ( 6 ) branches during the working period. • Troubleshooting and maintaining all PCs, servers, and CCTV. • Ensure on-site and remote installation, repair, maintenance and test tasks of IT Accessories & Software. • Installed new Hardware, PC and printers equipment and trained operators and routine maintenance protocols to end users. • Provided technical support to troubleshoot, repair and maintain operational efficiencies in IT & Network systems. • Performed annual service visits and completed preventative maintenance on all IT systems. • Demonstrated to customers proper methods for operating equipment after it had been installed • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. • Provided telephone support to customers by determining the cause of the issue and explaining the most effective solution. • Reviewed all aspects of the job upon completion to alleviate equipment failure and prevent callbacks. • Properly completed work reports for each field visit.

• Troubleshooting and installation of windows 7/8/10/11.• Configuring the network infrastructure.• Resource sharing or Folder Sharing from all Computers and Printers for the customer and internal users.• Installation of Personal computer or Laptop software and hardware problems Including various types of hardware like Motherboard, Processor, Ram, Hard Disk, Printer etc.• Solving various types of hardware, software and network related problems to the clients over telephone and physically.• Configured routers, switches, firewalls, wireless controllers, access points and communication hardware to deploy and manage LAN, WAN and wireless network. • Responsible for the military network, repair and maintenance of information systems department devices.• Streamlined the process of troubleshooting and monitoring LAN/WAN activities.