Mostafa Ashraf Email & Phone Number

Cairo, Egypt

1-Real -Time Screening:Conduct real-time screening of new/high risk customers against internal and external databases, watchlists, and regulatory lists to identify any red flags or potential risks.2-Screening about the individuals and entities banned on the concerned system and give feedback to the branches.3- collecting and examining financial transactions and documentation 4-making analysis for unusual accounts (STR) reports and send it to concerned… Show more 1-Real -Time Screening:Conduct real-time screening of new/high risk customers against internal and external databases, watchlists, and regulatory lists to identify any red flags or potential risks.2-Screening about the individuals and entities banned on the concerned system and give feedback to the branches.3- collecting and examining financial transactions and documentation 4-making analysis for unusual accounts (STR) reports and send it to concerned departments.5-making screening on the Vodafone / wallet system about the customers that misuse Those wallets6-Transaction Monitoring:Implement transaction monitoring to analyze new / high risk customers for unusual patterns or behaviors and check the alerts for transactions that deviate from normal patterns or pose potential money laundering risks and take the correct action. Show less

Cairo, Egypt

- Handle all incoming calls of the contact center. - Provide follow up, occasional campaigns and call backs blended with normal inbound calls. - Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.

Cairo, Egypt

*importance of customer service.*introduction about the financial inclusion.*learning more about quality of service.

Cairo, Egypt

*General training about HR functions : Recruitment , L&D and compensation & benefits *training on strategic planning