Mostapha Atalla Email & Phone Number

Emea Region

responsibilities includes; post-sales engineering support for Gigamon® visibility solutions. Gigamon® provides intelligent Traffic Visibility solutions for enterprises, data centers and service providers around the globe. The Gigamon® Visibility Fabric™ is an innovative architecture that delivers pervasive and dynamic traffic visibility from across the physical and virtual network environments to centralized tools that manage, analyze and secure the network. Sitting between the IT infrastructure and the tools that need the access to the traffic traversing the network, the Visibility Fabric is comprised of the GigaVUE® family of fabric nodes and patented, advanced-level intelligence that can aggregate, filter, replicate or modify traffic to centralized management, analysis and security tools. Conduct presentations, customer on-site and off-site support, design and recommendations for product solution. Maintained satisfaction and relationships with customers and partners. Gigamon® visibility solutions Applications:- Inline SSL/TLS Decryption.- Passive SSL/TLS Decryption.- NetFlow & Metadata Generation (V5, V9 and IPFIX)- Deduplication.- Header Stripping.- Application Visibility, Filtering and Metadata Intelligence.- GTP Correlation.- Traffic Aggregation.- Flow Sampling.Certification:- GigaTECH Cert.- GigaPRO Associate.- GigaPRO Professional.- GCP (Gigamon Certified Professional).

Riyadh, Saudi Arabia

Responsible for Designing, implementing and troubleshooting cyber security solution offered by leading vendors.

Giza Governorate, Egypt

- Providing design, implementation, Configuration and troubleshooting for complex Network andSecurity infrastructure for a vast number of customers.- Providing professional Service & Technical support for Cisco Network & Security Products [Routers, Switches, FWSM, ASA firewall, FTD Firewall, FMC (Virtual & Appliance) and Webgateway (WSA)].- Providing professional Service & Technical support for Many other Vendors ” Mcafee , FortiGate,PaloAlto and BIG IP” Security Products:- Good knowledge on McAfee: WebGateway, Firewall (sidewinder), Nitro, andEndpoint ePO.- Fortinet: FortiGate Firewall, And FortiAnalyzer and FortiManager.- PaloAlto: PaloAlto Firewall, Panorama, TRAPS And Cortex XDR- BIG IP F5 LTM, ASM- Providing Technical Documentations for projects, And Low Level Design- Designing Network Security Solutions.

- customer support in routing & switching & security environments.- Providing Technical Support for Cisco Network Products including "Routers, Switches (stacking), Prime, LMS”.- Implement,Install and Manage ASA Cisco Firewall. .- Implement,Install and Manage Fortinet Firewalls (Fortigate).- Implementing 3850 Core switch environment.- Providing Technical Support for Cisco Security Products including "Firewall, SourceFire"- Providing implementation, Configuration and troubleshooting for complex Network and Security infrastructure for a vast number of customers.- Providing professional Service &Technical support for Fortinet Security Products “FortiGate & Forti-manager & Forti-Analyzer”. - Providing professional Service &Technical support for PaloAlto Firewall.- Providing implementation, Configuration and troubleshooting for DMVPN Projects.- Providing Technical Training to customers, and on-job Training - Install, configure, operate, and troubleshoot routed and switched networks.

- My responsibilities includes helping customers with there internet problems by troubleshooting and solving problems with them.-i'm interested in customer satisfaction and QOS for far limits.- Diagnosing and solving 2st line Technical Complaints Facing Customers related to (IPTV, ADSL, Landline & Web services) using effective troubleshooting and fault analysis skills and escalating accordingly.- Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field Technicians to who tickets were assigned for important level tickets.- Effectively handling and being accountable for all types of Billing Issues and Use internal escalation process in case of Customer Billing Dispute.- Respond to customer general inquiries and provides information about a full range of products and services and supporting promotional campaigns

Bachelore Of Engineering, Electrical, Electronics And Communications Engineering

High School, Communication Engineering

Activities and Societies:  Head of training section in Sonaa El-Hayah charity.  Responsible for HR team in Sonaa El-Hayah charity. .