Mostafa Ayman Email & Phone Number

Egypt

• Windows Server Administration for different Windows Platforms (2008R2,2012R2,2016). • Configuration and Managing of Servers and Workstations.• Active Directory Administration in an Enterprise environment.• Exchange Server administration (Exchange 2010 and Exchange 2016).• VMware VSphere configuration and administration.• Veeam Backup Administration (version 8, version 9.5).• Communicating with third party technical specialists.• Manage, oversee departmental quotas… Show more • Windows Server Administration for different Windows Platforms (2008R2,2012R2,2016). • Configuration and Managing of Servers and Workstations.• Active Directory Administration in an Enterprise environment.• Exchange Server administration (Exchange 2010 and Exchange 2016).• VMware VSphere configuration and administration.• Veeam Backup Administration (version 8, version 9.5).• Communicating with third party technical specialists.• Manage, oversee departmental quotas and perform file screening in file server.• Print server Administration (Deploy printers with GPO -install printer drivers). • Assist with the installation of new hardware and software.• Storage administration including create new luns and assign these luns to required hosts.• Monitor current storage environment (Usage, Performance Availability and Reporting on status). • Responsible for planning and execution of the storage installation.• Extensive knowledge of Networking fundamentals.• DNS, DHCP and WSUS administration.• Windows desktop & PC upgrades.• Server and Workstation hardware selection, diagnostics and repairs. • Technical responsibility for all infrastructure hardware/software and operating systems to ensure optimum performance of the IT infrastructure with the absolute minimum downtime to the business. • Plan, perform and take responsibility for technical upgrades and maintenance. • Participating in Team Meetings as required.• Provide second level support to end users.• AIX Administration and PowerHA Administration• Good Knowledge in Power servers and HMC.• F5 LTM module Administration.• ESXi (version 5, 5.5, 6) Administration. Show less

Egypt

• To facilitate restoration of normal service following an incident & fulfilment of service requests within agreed business priorities and agreed service levels.• Manage a queue of requests from multiple sources including phone, MOS7100 service management system, HP service management system, e-mail and prioritizing these requests.• Making an initial assessment of the request and assigning it to appropriate technical personnel or group.• Assign / escalate incidents requiring… Show more • To facilitate restoration of normal service following an incident & fulfilment of service requests within agreed business priorities and agreed service levels.• Manage a queue of requests from multiple sources including phone, MOS7100 service management system, HP service management system, e-mail and prioritizing these requests.• Making an initial assessment of the request and assigning it to appropriate technical personnel or group.• Assign / escalate incidents requiring in-depth analysis to the appropriate Level 2 group for resolution.• Perform daily, weekly reports and provide feedback.• Perform a status report every 3 hours and send it to management.• Responsible for receipting service request and complaint from Customer Care Center, customer maintenance department.• Responsible for following the technical issues handling and complaints handling.• Work with customers to understand requirements and expectations.• Responsible for confirming with customer about handled requests or complaints and finally closing ticket.• Work on shift basis (12 hours x 4 days). Show less