Mostafa El-Deeb Email & Phone Number

Egypt

· Designing graphic content, illustrations, and info-graphics.· Managing graphic designs from conception to delivery.· Generating fresh concepts.· Ensuring brand consistency throughout various marketing projects.· Liaising between the marketing and design teams to ensure deadlines are met.· Keeping up-to-date with industry developments.

Egypt

· Take ownership of high wealth customer’s needs and follow up on all their requests· Handle complaints and solve problems beyond the staff competence level· Building customer relationships and retention activities to gain client loyalty· Follow up and monitor customer service staff performance to ensure service quality· Periodic customer survey to guarantee customer delight· Prepare sales action plan and achieve assigned branch target· Review and follow up on secured /unsecured asset products and take corrective actions· Monitor all types of accounts and prepare MIS reports to responsible departments to take necessary actions

Egypt

· Supervising performance, sales and tasks distribution to sales team· Conducting auto-loans market research and market share study each quarter· Liaison between auto-loans sales team, sales managers and marketing· Handling product features enhancement and policy amendments with all stakeholders· Ensure abidance to agreed Service Level Agreements between Coordinators team, sales teams and ICU, Risk and LPU· Maintain MIS reports for management review (daily, weekly and monthly) such as sales performance tracking, dealer booking achievement, dealer New TIA productivity, etc.…

Cairo, Egypt

· Reviewing and salvaging Auto-loan cases before sending feedback on cases post risk decisions· Solve and follow up Complains by liaising to Auto team and the customer· Reviewing Original files for document completion and data accuracy on server with cooperation with sales team· Update Sales orders and stock level

Egypt

· Meeting clients to discuss their needs and developing design briefs and quotes· Producing design solutions to communicate client messages with high visual impact· Developing creative ideas and concepts choosing the appropriate media and style to meet the client's objectives· Keeping creative flair, up-to-date knowledge of industry software and a professional approach to meet deadlines in cost and time efficient manner· Thinking creatively to produce new ideas while Using state sorts of Media · Liaison with print houses, copywriters, photographers, web developers, account executives and marketing executives

Egypt

· Interacting with customers to provide and process information in response to inquiries, concerns and requests· Providing customers with product service information and up sell products and services· Completing call logs and reports· Supporting the team with technical information and handling hard calls to resolve customer issues