• Managed and maintained a complex network environment of 400+ peripherals and 120 servers across a geographically dispersed organization (HQ & 6 sites) maintaining an uptime of 99.98%.• Set the annual IT business plan, forecast budget, monitor the daily activities of the IT department to ensure technology plan and operations are serving corporate financial and strategic objectives.• Monitored Active Directory, critical network services (DNS, DHCP, NTP), managed Microsoft… Show more • Managed and maintained a complex network environment of 400+ peripherals and 120 servers across a geographically dispersed organization (HQ & 6 sites) maintaining an uptime of 99.98%.• Set the annual IT business plan, forecast budget, monitor the daily activities of the IT department to ensure technology plan and operations are serving corporate financial and strategic objectives.• Monitored Active Directory, critical network services (DNS, DHCP, NTP), managed Microsoft 365 Exchange, Microsoft Windows Server, VMware Server Virtualization, Core Network & Security Management (Cisco, Juniper), Troubleshooted P2P WAN devices and set up VPN connections.• Spearheaded a SAR 5.6M data center revamp project, implementing server virtualization to eliminate single points of failure and upgrading hardware & infrastructure (Vxrail hyper-converged servers, Palo alto firewalls, Cooling CRAC units) resulting in performance improvements.• Oversaw Service Level Agreements (SLAs) and contracts with suppliers achieving no less than 15% discount through negotiations and building positive relationships.• Managed and provided support to the IT team of 5 professionals, in areas like root-cause analysis, problem resolution, operating hardware and software, and datacenter facility. • Implemented industry-leading security standards (ISO 27001) and compliance frameworks (ISO 9001, SOC 2) to ensure data integrity and operational excellence.• Member of the business continuity planning committee and emergency management team.• Help design and implement IT infrastructure solutions, including evaluating & selecting hardware, software, and networking components, overseeing the installation & configuration of servers, storage systems, and network devices.• Monitor and analyze the performance and capacity of IT infrastructure components including assessing resource utilization, predicting future capacity needs• Maintain accurate documentation of the IT infrastructure, Show less

• Achieved full responsibility for managing network infrastructure within 1 year, supporting 100 users with hardware & software issues. Maintained a 100% response rate for 24/7 support calls.

• Ensured customer satisfaction by assessing requirements, monitoring application performance, negotiating quality procedures, and supporting a team of 10 developers through product deployment, testing, and ongoing training