responsible for studying customer files on regular basis on "Personal Loan", "Self Employed loan", and "Credit Card" requests after studying the clients' request regarding the requested documents, according to the Bank's policy, studying the (I-Score) •Calculating the Debt Burden Rate (DBR) that the client could bear. & Making internal verification with clients•Assess and take final decisions about customer credit applications using a range of criteria including purpose of… Show more responsible for studying customer files on regular basis on "Personal Loan", "Self Employed loan", and "Credit Card" requests after studying the clients' request regarding the requested documents, according to the Bank's policy, studying the (I-Score) •Calculating the Debt Burden Rate (DBR) that the client could bear. & Making internal verification with clients•Assess and take final decisions about customer credit applications using a range of criteria including purpose of application, credit viability, and customer payment history and customer credit-worthiness•Provide recommendations tied to analysis and assessment of credit risk•Handling CBE queries; doing necessary investigations, gathering evidences & preparing the relative responses. Create" new automatic Credit Memos" to decrease the risk Show less

Friendliness: Customers expect support agents to be kind and warmEmpathy: Support reps should understand their customers and be genuineFairness: Customers want to receive adequate compensation when product issues occurControl: Customers want to access support on their chosen channelAlternatives: If there are multiple solutions, customers want the opportunity to make their own choicesInformation: Customers want answers to their questions promptly or, at the very least… Show more Friendliness: Customers expect support agents to be kind and warmEmpathy: Support reps should understand their customers and be genuineFairness: Customers want to receive adequate compensation when product issues occurControl: Customers want to access support on their chosen channelAlternatives: If there are multiple solutions, customers want the opportunity to make their own choicesInformation: Customers want answers to their questions promptly or, at the very least, assurance that someone is working on their problemTime: Customers don’t want to wait for help, so businesses must offer several methods to access basic informationIncreasing customer satisfaction, retention, and loyaltyCreating lasting customer relationshipsEncouraging brand advocacyBoosting sales Show less