Mostafa El-Khouly Email & Phone Number

Cairo, Egypt

The L2, Coach role in SDA Technical Support is a multifaceted role that encompasses advanced technical support, support for multiple products (Live Optics, SPP, PowerSizer & RVTools), process optimization, mentorship, knowledge management, and cross-functional collaboration. *Advanced Technical Support: Specialization in managing escalated tickets.

• Technical professional part of the Enterprise Sales Acceleration organization focused on technically supporting Dell's sales team in the use of the Live Optics software.
• Acts as a subject matter expert for customers, clarifying technical concepts, and helping customers to identify opportunities to better utilize their data center.
• Developing prototypes/minimum viable product (MVP) that would be used not only by the technical team but by our sales team.
• Creating new tools/portals and procedures to enhance the workflow.

Cairo Governorate, Egypt

• Acts as a remote customer advocate to address customer needs and requests in collaboration with field engineers.
• Set a resolution plan based on understanding the issues reported, while keeping a communication channel with all appropriate stakeholders to explain developments, and conveying resolution.
• Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate stakeholders are notified of ongoing issues and problem resolution.
• Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution.

Cairo Governorate, Egypt

• Part of the ONE Lab internship program that aims to merge experience in the industrial field with academic research to design prototypes, test and validate novel solutions for the current technology challenges.
• Assisted with academic research related to Neuromorphic Computing and Artificial Intelligence.
• Developed a Genetic Algorithm using Python which was used to prune the weights of Convolutional Neural Networks.
• Presented novel solutions to minimizing the weights of the Convolutional Neural Networks by manipulating the Genetic Algorithm.

Egypt

• Maintained biomedical equipment by completing preventive maintenance schedules and conducting the appropriate tests.
• Troubleshooting and repairing malfunctions; calling for special service; evaluating service contracts; maintaining equipment inventories.
• Directed biomedical equipment operation by providing equipment operation demonstrations; instructing other healthcare staff in use and care of equipment; answering questions; providing information.

Cairo Governorate, Egypt

• Center for Nano-Electronics and Devices, AUC and Zewail City of Science and Technology.
• Assisted with academic research related to Memristor based memory arrays.
• Assisted with duties related to the production of academic journals.
• Conducted regular meetings with the supervisor to discuss research progress.
• Gathered and analyzed data along with preparing literature reviews.

Postgraduate Degree, Engineering/Industrial Management, Gpa: 3.516

• Strategic Planning and Change Management for Engineers • Operations, Supply Chain and Systems Engineering • Engineering Management and.

Bachelor’S Degree, Electrical And Electronics Engineering, Good

BSc Thesis: “Design of Multi Valued Memristor Based Memory Arrays” Advisor: Dr. Hassan Mostafa Grade: Excellent