A polite and courteous manner regardless of the situationThe ability to deal calmly with difficult customers or visitorsExcellent verbal and written communication skillsThe ability to keep calm under pressureEfficiency and excellent organizational skillsThe ability to balance conflicting demandsA commitment to and knowledge of the organization and its workThe ability to work telecommunication systems (telephones, fax machines, switchboards etc)The ability to make people feel at easeThe willingness to go the extra mile even at busy times