Mostafa Elsebaie Email & Phone Number

Dubai, United Arab Emirates

Streamlined the BI team's workflow by transitioning from manual email-based processes to a centralized ticketing system, resulting in a 20% reduction in manual workload and 30% improvement in response time.Collaborated with the tech team to automate key BI processes, improving efficiency and reducing errors, increasing efficiency by 40% and reducing errors by 25%.Validated net performance metrics to ensure optimal data accuracy and reliability.Created a comprehensive command center dashboard using Amazon Quicksight, improving decision-making speed by 30% and enhancing data-driven insights.Developed automated reporting processes using Postman API, reducing manual reporting time by 50% and improving data accuracy.Utilized Snowflake as a powerful data warehouse and Redash for data exploration and visualization, enabling efficient analysis of large datasets.Developed a module to automatically identify partners that have stopped generating revenue for three consecutive days, triggering alerts to the development team for timely investigation and intervention.

Dubai, United Arab Emirates

- Analyzed the performance of various marketing campaigns to measure their effectiveness and identify areas for optimization.- Evaluated key metrics such as click-through rates, conversion rates, and return on investment (ROI) to assess campaign success.- Provided recommendations for improving campaign targeting, messaging, and creative elements- Developed customer segmentation models based on demographics, behavior, and preferences to identify distinct customer segments.- Mapped customer journeys to understand how customers interact with Yajny's products and services.Identified pain points and opportunities for improvement to enhance the overall customer experience.- Monitored competitor activities and analyzed their marketing strategies to identify opportunities and threats.- Provided insights to inform Yajny's marketing positioning and competitive advantage.Developed comprehensive daily, weekly, and monthly reports to provide actionable insights for decision-making.- Analyzed profit and loss (P&L) statements to identify areas for improvement and optimize financial performance.- Provided data-driven insights that contributed to a significant increase in customer retention rate from 2% to 23%.- Gathered, validated, and documented business requirements to ensure accurate analysis and solution development.- Analyzed commercial data, including budgets, sales results, and forecasts, to identify areas for improvement and uncover growth opportunities.- Created functional specifications for solutions, translating business needs into technical requirements.- Estimated costs and identified potential business savings through data-driven insights.- Provided support during business transitions and actively contributed to change management processes.

Dubai, United Arab Emirates

Executed comprehensive testing of internal applications and e-commerce platforms to ensure functionality and quality.Gathered, validated, and documented business requirements, and analyzed commercial data (budgets, sales results, forecasts) to identify optimization opportunities.Created daily, weekly, and monthly reports to track progress and identify potential issues.Supported business transition and change initiatives through data-driven insights and recommendations.

Riyadh, Saudi Arabia

Provided technical support and assistance to support agents.Effectively handled customer escalations, ensuring timely resolution of issues.Managed floor operations to achieve service level agreement (SLA) targets.

Riyadh, Saudi Arabia

Provided excellent customer service by handling inquiries related to travel bookings and arrangements.Demonstrated proficiency in using GDS systems to process airline tickets, including reissues, refunds, partial refunds, manual fare builds, and EMDs.

Egypt

Provided dedicated support to Enterprise Single Points of Contact (SPOCs), ensuring exceptional customer satisfaction.Effectively managed and resolved complex Enterprise customer complaints, demonstrating strong problem-solving and communication skills.Handled technical service requests, providing expert troubleshooting and support to Enterprise clients.Demonstrated strong analytical and problem-solving skills by identifying and resolving a critical system bug that resulted in significant cost savings for the company.Actively collaborated with the Testing team to support the development of new rate plans and the Vodafone application, contributing to product innovation and enhancement.Identifying and resolving a critical system bug that resulted in significant cost savings for the company. The bug was estimated to cost the company approximately 50,000 Egyptian pounds per month.

Cairo, Egypt

Provided frontline customer support during peak call center hours. Demonstrated strong administrative skills by efficiently verifying customer requests via email and fax.Contributed to process improvement by developing a new workflow system to optimize operational efficiency.Demonstrated leadership abilities by acting as a team leader, creating reports and schedules, resolving agent issues, and providing guidance and support.Supported the Production Department by handling ID issues, updating customer data, and ensuring data accuracy.Contributed to the Claims Department by archiving claims data as a document controller, maintaining organizational and compliance standards.

Cairo, Egypt

Provided exceptional customer service to both individual and corporate clients. Successfully managed various inquiries, including personal, corporate, and ADSL requests.Contributed to team development by supporting new agents and creating a comprehensive knowledge base to streamline customer service processes.Demonstrated strong performance management skills, including agent scorecard development and coaching to ensure adherence to quality standards and best practices.Effectively handled complex customer issues, demonstrating excellent problem-solving and conflict-resolution abilities.

Data Analysis

🚀 Level Up! 🎓 Just conquered the Data Analysis Fundamentals course and snagged my certificate! Big shoutout to TechUp for their incredible.

Bachelor'S Degree, Law, Good

Activities and Societies: PR at Law Dream Team