Salesbuzz System Admin In Solo Soft Company “White Tissues”
Current• Implement Sales Buzz ERP in 5 Branches.• Make Training for Accounting, Inventory and sales Teams in SalesBuzz • Report, respond and resolve issues requests, and problems.• Responsivity for any change in system “change Pricing, promotion “• Writing and maintaining documentation.• Monitoring systems resources including performance, capacity, availability, and recover ability.• Ensuring systems availability, functionality, integrity, and efficiency.• Maintaining systems configuration.• Diagnosing and resolving problems in response to a customer reported incidents whenever possible.• Maintaining problem tracking and resolution databases.• Applying customer support policies, procedures, and standards.• Identify and resolve issues and problems whenever possible.• Assist in Implementation and testing of the sales force automation system. • Assist in Implementation and testing retail applications. • Cover all stores' needs in retail applications. • Execute all promotions plans in retail applications.• Provide daily assistance, help-desk support and first-level troubleshooting and problem solving to internal business applications. • Creates queries and reports for providing timely and accurate information to users.• Act as an escalation point if needed and solve application incidents.• Continuously monitor the various incidents related to the Sales Force Automation applications.• Carry on all routine tasks that assure proper and healthy application utilization.• Stand accountable for bug fixes and small enhancements.• Providing user/customer training.• Install, configure, upgrade, and troubleshoot software components.• Assure users have the right access to the authorized applications/modules on regular basis.• Report any miss using for responsibilities or user access to applications.• Report any issues in the infrastructure that serves the applications under his supervision.• Tracking any Problem in devices in SOTI MDM
