• Implement Sales Buzz ERP in 5 Branches.• Make Training for Accounting, Inventory and sales Teams in SalesBuzz • Report, respond and resolve issues requests, and problems.• Responsivity for any change in system “change Pricing, promotion “• Writing and maintaining documentation.• Monitoring systems resources including performance, capacity, availability, and recover ability.• Ensuring systems availability, functionality, integrity, and efficiency.• Maintaining systems configuration.• Diagnosing and resolving problems in response to a customer reported incidents whenever possible.• Maintaining problem tracking and resolution databases.• Applying customer support policies, procedures, and standards.• Identify and resolve issues and problems whenever possible.• Assist in Implementation and testing of the sales force automation system. • Assist in Implementation and testing retail applications. • Cover all stores' needs in retail applications. • Execute all promotions plans in retail applications.• Provide daily assistance, help-desk support and first-level troubleshooting and problem solving to internal business applications. • Creates queries and reports for providing timely and accurate information to users.• Act as an escalation point if needed and solve application incidents.• Continuously monitor the various incidents related to the Sales Force Automation applications.• Carry on all routine tasks that assure proper and healthy application utilization.• Stand accountable for bug fixes and small enhancements.• Providing user/customer training.• Install, configure, upgrade, and troubleshoot software components.• Assure users have the right access to the authorized applications/modules on regular basis.• Report any miss using for responsibilities or user access to applications.• Report any issues in the infrastructure that serves the applications under his supervision.• Tracking any Problem in devices in SOTI MDM

• Implement Sales Buzz ERP in 3 Branches.• Make Training for Accounting, Inventory and sales Teams in SalesBuzz • Report, respond and resolve issues requests, and problems.• Responsivity for any change in system “change Pricing, promotion “• Writing and maintaining documentation.• Monitoring systems resources including performance, capacity, availability, and recover ability.• Continuously monitor the various incidents related to the Sales Force Automation applications.• Carry on all routine tasks that assure proper and healthy application utilization.• Stand accountable for bug fixes and small enhancements.• Providing user/customer training.• Install, configure, upgrade, and troubleshoot software components.• Assure users have the right access to the authorized applications/modules on regular basis.• Report any miss using for responsibilities or user access to applications.• Report any issues in the infrastructure that serves the applications under his supervision.

• Responsible for all Branch Related IT/Technology Issues• Managing the Branch Costumer Support Engineers Team• Technical Support for Users and Network Issues by Managing Team of Technical Support Engineers• Responsibility for training all user in SAP SD Module in all Branch.

• Collect and analyze business requirements for Oracle financial projects.• Write business requirement documents and other functional and technical documentations.• Assist in design, development, testing and implementation of Oracle financials projects.• Provide suggestions to customize Oracle applications for optimal performance.• Resolve technical and operational problems in a timely fashion.• Respond to customer queries and concerns promptly.• Identify functional gaps and provide corrective actions.• Ensure that project deliverables meet customer specifications.• Support project team in developing reports, tables, fields, data interfaces and application extensions.• Develop testing scenarios and write test scripts.• Work with documentation team to develop user guides and training materials.