Mostafa Ezz Email & Phone Number

Cairo, Egypt

Main Job Responsibilities:- Attended Management Committees and various meetings, ensuring effective communication and organization.- Created meeting agendas and recorded detailed meeting minutes.- Gathered and formatted meeting documents, obtaining necessary signatures from relevant parties, and distributed invitations, documents, and discussion topics to attendees.- Updated meeting minutes with contributions from participants and submitted for final review and approval by the CEO and Deputy Managing Director (DMD).- Prepared approved excerpts, affixed official stamps, and scanned documents for distribution to relevant departments or divisions; followed up on outstanding action items.- Ensured compliance of received memos with the system workflow's Service Level Agreement (SLA).- Consolidated and reported all rejected facility cases to the compliance department on a monthly basis, in accordance with Central Bank of Egypt (CBE) requests.- Gathered and consolidated monthly business updates from Bank-Wide Internal Committees for Executive Committee review.

Cairo, Egypt

Main job responsibilities:- handling incoming corporate customer inquiries, providing assistance, and resolving issues via phone, email, social media or other communication channels.- resolve technical issues related to online banking for corporate users.- working on (InfoSec mails _ complaints feedback _ Legal actions for customer _control and validation mails _ collect leads thru (social media, contact center,Website, branches and Cubes) _ follow up with customers request).- Retrieve corporate contract for E-banking form to enroll service on CRM after based on bank PD and assign tasks for users depends on legal approval and commercial documents.- Enroll wallet service to customers thru mob-life system.- Answer customer inquiries thru Facebook, Instagram and What’s app.

Main job responsibilities:- Handling incoming customer inquiries, providing assistance and Resolving complaints addressing customer complaints in a professional and empathetic manner. my role is to listen to their concerns, investigate the issue, and work towards finding a satisfactory resolution.- Help customers with their inquiries, such as account balances, transaction details and loan information - Provide customers with detailed information about various banking products and services, including credit cards, loans, mortgages, investment options, and online banking features.- Identify opportunities to promote and sell additional banking products or services to customers based on their needs and preferences.

Al-Maadi, Cairo, Cairo, Egypt

Bachelor Of Business Administration - Bba, Accounting And Finance, Very Good

My cgpa 3.58( very good ) and graduation project (excellent) Major finance and minor accounting

Very Good, Accounting And Finance, 3.58

Activities and Societies: Placement commitee