• Assist personnel with installation, configuration, and ongoing usability of system hardware and software. • AD, SCCM, Azure, Office365 admin center, Maas360, Veeam backup, Intune…etc. • Offer daily operations and systems support to more than 800 users on several sites. • Troubleshoot and solve hardware and software issues, through a ticketing system, remotely, and via phone. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Controlling IT budget, and expense strategy. • Dealing with IT Suppliers and IT Vendors inside and outside EG and official contract. • Contact Point between IT Group Team at UK, GR, and EG team. • Handling IT assets and IT inventory. • Handling forklift terminals, production terminals, and label printers with local and global suppliers.

• Planning, Designing, Implementing, Manage and Troubleshooting Microsoft system and infrastructure network. • Team leader of help desk team and Deputy Director Information Technology Department. • Plan, coordinate, and implement network security measures in order to protect data, software, and hardware. • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. • Design and Implement a new servers’ infrastructure (Active Directory, DNS, DHCP, File and Print servers, ISA 2006, SCCM, SCOM. • Develops architectural/functional design and operational documents.

• Installation, configuration and maintenance of [Windows servers 2008, ISA] system network components. • Second level support for all active directory, DNS, DHCP and infrastructure problems. • Windows Vista, Windows Server 2003 and Windows Server 2008. • Maintain corporate environment security by deploying Windows and Antivirus updates.

• Manage IT assets and manage the IT Warehouse. • Maintain HW. &SW. • NETWORK TROUBLESHOOT. • NOTEBOOK SW&HW. • CREATE SEQUENCE OF IT (REPAIR SECTION). • MAKE IT OPERATIONS ON OTHER CO. LIKE (Nokia&Siemens - German Regional Center Project Water - Company Sentavy for sea drilling - Ministry of Agriculture).

• MAINTAIN PC'S AND NOTEBOOK S/W.• NETWORK TRUBELSHOT. • CREAT AND MAINTAIN WIRELESS NETWORK. • SETUP SERVER'S (LCS (live communication server}- Windows 2003 Server{ DNS, DHCP, Active Directory}).

Working with high-profile brands and products.Working on Laptops, Desktops, Printers.Operating system installations and troubleshooting & Repair.Assemblage, preparing and maintaining PC hardware. preparing and maintaining PC Software.install Desktops, Printers.Upgrade for Hardware & Software.Basic Concepts of Network.Gaining a clear understanding of customers' requirements'.Working with a team to fulfill targets and realize customer satisfaction to build an energetic team of IT people Offering a consultative IT approach.