Management: • Support the Chief Internal Audit in the Annual audit planning process, and maintains accurate and updated data related to AWB auditable entities. • Support the Auditors in their missions to identify, assess & document risks and controls.• Update the Head of Audit and audit team with progress and observations of the recommendations • Supporting the AWB bank internal audit in providing innovative solutions for the data analytics, and automated auditing.Quality Reviewer: • Manage the themed reviews on bank internal audit files to identify trends to support enhancement of control assurance across the business.• Champion the quality assurance program within the department by keeping track of the Internal Audit activities and assignments (Scorecards & KPIs). • Conduct quality review on the audit assignments as per the group requirements, and provide the results to the Chief Internal Audit.• Submit the required KPIs and MIs related to the Internal Quality Assurance Program to the CIA.

To drive business growth across the Cash Management business by maximizing opportunity from the existing propositions and developing new solutions. Deliver sound processes and procedures to support the product set across all jurisdictions and work closely with operations, risk and compliance to ensure maximization of income and cross sell. • Identify and document key gaps and shortcomings in the existing cash product set across the entire product lifecycle (design, sales, service, operations and infrastructure). • Work closely with IT, operations and other key partners/stakeholders to secure support and enable product delivery. • Explore opportunities for further business. Identifies and builds on revenue opportunities by engaging with, clients and internal key stakeholders. • Identify client needs, conduct research, design, and lead and implement proposed solutions to clients by engaging with client value Management and Coverage/Segment. • Resolve client issues appropriately and escalate those unable to resolve to the appropriate cash management head or business/support area. Provide additional insight, detail and information on clients where appropriate.

Position objective:To Support the bank overall risk mitigation needs and to create risk awareness at all levels of staff in the bank. Implement and support Risk Mitigation initiatives.Responsibilities:• Conduct regular and Ad-hoc checks and reviews as internal enforcer and ensureOperational policies are adhered to.• Keeping records of audit findings raised by internal and external auditors.• Tracking, assessing and validating closure documents and supporting evidences for any finding.• Following-up on agreed corrective actions of Audit Findings, and ensuring that theyare completed prior to due dates.• Validate closure of Audit Findings,• Holding meetings with business areas within the bank when necessary to review and Monitor progress of the control issues and audit findings.• Provide direction and support to the Governance Specialists in Implementing/reviewing controls throughout the bank business.• Achieve set control review targets, risk awareness throughout the bank, audit finding closures and Risk Mitigation initiatives. • Own and manage control issues, risk event management, audit finding management by taking ownership and resolving in a timely manner. • Act as the escalation point for the unresolved issues and hurdles.• Coaching team on processes, procedures and risk management techniques.• Review work plans to ensure in-scope processes and reporting controls are documented, assessed and remediate in time to facilitate attestation within Group timeline• Ensure that the relevant daily, weekly, monthly, quarterly governance, regulatory reporting and attestations are completed and distributed on time.• Provide support to the Head of Governance and Control , through the completion of a remediation log ensuring that all issues for remediation, whether raised as a result of internal quality review, Assurance tests or external auditor testing are captured in the remediation log or similar document.

Position objective:Effectively manage the reconciliations function of all Nostro and Internal accounts within the bank with responsibility for operational and service management.Responsibilities:• Implement control processes to ensure that all elements of operational risk e.g. fraud; follow up Audit recommendations are managed effectively within Reconciliations.• Contribute to or support recommendations on changes in operational procedures that relate to Reconciliations functions and facilitate communication of the same to Branches through circulars or amendment to Manuals/Workshops.• Ensure that any additional business rules are set and documented in the business rules appendix of the Operational Procedures Manual.• Ensure that escalation limits and reporting lines are established.• Ensure that the correct reconciliations environment is in place in all sites conducting reconciliations (i.e. that 3 levels of control has been established)• Management of the Nostro accounts held to facilitate all foreign exchange and inter-branch transactions for BBE• Review and check monthly certificates from account owners to ensure all accounts have an owner allocated and are signed off to confirm correct procedures is being applied.• Receive, review and monitor the monthly aged analysis report, to ensure corrective action is being taken to resolve exception items.• Identify reconciliation 'hot spot'; formulate and apply resolutions, and monitor to ensure the solution is effective.• Review performance against budgets on a regular basis• Daily management of processing of all foreign and inter-branch transactions and ensure that all foreign currency accounts held in our books balance with accounts held with correspondent banks• Responsible for designing and implementing appropriate controls that cover the level risk for the business• Responsible for undertaking such controls and keeping records for scrutiny and improve standards

Position objective: Responsible for all operations related to local cheques clearing and bulk cash areas.Responsible for managing the cash volume at branches as well as Bulk cash center. Monitoring the performance of the outsourcing cash service representatives while, working in house inside the bank premises. Responsibilities:• Overall control of the service provided by local cheques collection team to all the bank branches.• Monitoring the processing centre for the cheques located at the outsourcing company within all the distribution points to ensure contracts, service and delivery is maintained at all times.• Overall management of Barclays Bank Egypt’s cash in order to maintain efficient levels in appropriate locations to meet customer demands, including the determination of what amounts need to be moved from one branch to another as well as Bulk Cash Centers.

Position objective: To primarily focus on the needs of the day to day operations for both clients and counter parties. To ensure meeting the overall operational delivery at the highest possible quality.Responsibilities: • Plan, organize, and manage the pre-matching & settlement of customer related trades.• Manage and control the generation of customers monthly bills and following bank’s policy in clearing the out standing receivables. • Develop and maintain good relationship with the brokerage community.• Manage a staff of all required levels consisting of training/development, customer service, process delivery, capacity planning and project work.

Position objective: Supervise and assist in servicing the customers in the cash counter area and to ensure efficient and friendly delivery of service without prejudicing adherence to bank’s policies and regulations. Maintain acceptable control on operations and procedures of the branch. Supervising three tellers, one head teller, one OPS clerk, one count man and a greeter.Responsibilities: Service:• Satisfies customer needs and approaches them as service enhancements; ensures appropriate referrals are made to CSRs.• Describes, demonstrates branch zones and all distribution channels to new and existing customers and leads CSR team in educating customer in best ways of using the bank –i.e. CitiPhone/ATM education.• Thorough understanding of the branch sales process and how to leverage CSR referrals to contribute to branch profitability.• Flexibility, including willingness to work flexible schedule.• Capacity planning/scheduling for large branch including non-banking hours if required.• Builds effective backups within my team.Compliance & Control:• ATM control and reviews are proactively done.• Reviews Operation bulletins and ensures compliance with policies, procedures, control measures for cash and teller function.• Proactively monitors tests and checks controls and compliance with policies and procedures.• Creates staff awareness and adherence to policy.• Responsible for performance of the branch during audits.• Personally involved in proofing and reconciliation.• Functions as the point of control in the branch to ensure that all approved deviations to policies and procedures are within compliance.

Position objective: Holding the custody of US Dollars, Egyptian Pounds and Foreign Currency reserves. Train & coach Junior Tellers. Acting as a cash officer back up.Responsibilities: Performs and coordinate all financial transactions (Time Deposits booking/breaking/pledging, check book request processing, internal and external funds transfers …etc) for all customers. Ensures the adherence of A&P, Central bank local requirements and standard operating procedures. To coordinate the incoming / outgoing funds transfer transactions with central operating units. Assist in conducting account verification on new opened accounts. To handle and coordinate the issuance of bank drafts and certified checks. To handle the issuance and re issuance of ATMs cards and may be blank cards custodian. May be checkbook custodian. May be hold mail custodian.

Position objective: Serve the customers in the cash counter area and to ensure efficient and friendly delivery of service.Responsibilities: Performs financial and service transactions for all customers (deposits, withdrawals., draft issuance, payment orders (mutual funds, time deposits etc.), FX transactions, Travelers Cheques purchase/sales, clearing of cheques, safety boxes charges, CAT cash entries, investigations) in an efficient and effective way. Ensures the adherence of A&P, Central Bank local requirements and standard operating procedures. Describes and/or demonstrates the use of all distribution channels (ATMs, CitiPhone). Ensures the safety and soundness of customers' and Citibank's assets. Is responsible for control and operating issues. Actively delivers a superior customer experience.

Position objective:  Providing comprehensive services to CITIBANK Customers via telephone, and handling their incoming inquiries, requests and Complaints pertaining to all bank products.Responsibilities: Handles customer calls providing through product information in a friendly and efficient manner while maintaining courtesy and professionalism Resolves customers complaints or problems within required time frame  Adheres to corporate customer satisfaction standards and service indicators Maintains up to date knowledge of product and service features and related procedures Interfaces with other internal departments to resolve customer problems and requests as necessary Ensures compliance of call resolution with appropriate policies and procedures Provides customer feedback to the department management Sells/cross sells product and services as appropriate to customer needs Perform other duties reasonably consistent with job description as/when requested. Works shift-wise and easily adapts to changes.