Mostafa Gad Email & Phone Number

New Cairo, Cairo, Egypt

• Build and maintain relationships with real estate developers, property investors, and other clients in the real estate sector.• Act as the main point of contact and trusted advisor for clients, understanding their financial goals and challenges.• Work closely with clients to tailor financing solutions that meet their specific needs, considering various lending products such as commercial mortgages, construction loans, and bridge financing.• Collaborate with internal teams to structure financing deals, ensuring they adhere to regulatory requirements and the institution’s credit policies.• Stay updated on real estate market trends, economic conditions, and industry developments to provide informed advice to clients.

United Arab Emirates

• Attracted New customers through offering various products and delivering excellent services.• Managed, Developed and maintained strong working relationships with my HNW customers to ensure their continued satisfaction.• Achieved assigned targets, maximum sales profitability, growth and account penetration by effectively selling the bank products and/or related services.• Assisted clients in identifying their needs and provided suitable solutions to meet their requirements.• Solved customers' complaints immediately and maintained strong relations with branch prime customers.

United Arab Emirates

• Exceeded sales goals by promoting products and services to maximize client financial needs.• Built and expanded existing client relationships through proactive contact and effective pipeline management.• Retained and acquired new customers with financial needs in deposit and investment products.• Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.

Abu Dhabi, United Arab Emirates

• Attracted NTB Privilege customers by offering various products and providing excellent services• Managed Privilege Customers under my portfolio• Developed and maintained strong working relationships with Privilege customers to ensure their continued satisfaction.• Achieved assigned targets for the branch as per agreed business plan.

Hurghada, Al Bahr Al Ahmar, Egypt

• Managed High Net Worth Customers under my portfolio & Achieved assigned targets as per agreed business plan.• Provided exceptional customer service and advice to high net worth clients by utilizing strong relationship management skills.• Recommended to clients’ strategies in cash management, insurance coverage, investment planning, and other areas to help them achieve financial goals.• Cultivated relationships with existing clients through regular communication, meetings, and events.

Hurghada, Al Bahr Al Ahmar, Egypt

• Managed customer service staff by communicating expectations and monitoring and analyzing results.• Coached and provided feedback to staff to improve performance and achieve company objectives.• Conducted regular performance reviews and provided coaching and feedback to staff members.• Monitored daily operations of the customer service department including call volume metrics and quality assurance scores.• Prepared and presented customer service reports to management.• Established, developed and maintained business relationships with existing and prospective customers to generate new business for the bank.

Hurghada, Al Bahr Al Ahmar, Egypt

• Provided training to new staff members on banking procedures, policies, regulations, and products.• Supervised daily operations of the bank's teller line, including cash handling and balancing activities.• Participated in meetings with senior management to discuss updates on current projects or initiatives.

Hurghada, Al Bahr Al Ahmar, Egypt

• Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.• Cross-sold bank products to existing customers while meeting sales goals set by management.

Egypt

• Prepared standalone and consolidated financial statements, balance sheets, income statements, cash flow statements and shareholder's equity.• Collaborated effectively with team members in order to complete projects within designated timelines.