Mostafa Gulam's Location
United Kingdom, United Kingdom
Mostafa Gulam's Contact Details
Mostafa Gulam work email
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Mostafa Gulam personal email
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About Mostafa Gulam
Providing support and advice to local and central transport authorities across Great Britain and across the globe on public transport ticketing programmes. Held several senior technical leadership roles as well as providing SME input to smart ticketing programmes with budgets of £45m-£150m in the UK and $500m-$2b internationally.Extensive knowledge on and experience of: - Multi operator rail ticketing solutions involving paper magstripe, smartcards and barcodes. - Account Based Ticketing (both contactless EMV cards including PCI considerations as well as transport specific media) and Pay as You Go solutions. - System/service requirements setting, design and implementation. - Interoperability and integration between multiple solutions across different organisations. - Held roles as Design Authority/Architect on number of new systems and services in use within GB rail as well as future services to provide fully interoperable smartcard ticketing across the whole of Great Britain. - Definition of system standards and specification for equipment suppliers, this includes smartcard, mobile and self print ticketing initiatives. - Dealing with clients and stakeholders at all levels from directors of FTSE 250 listed transport operators to operational staff as well as ministers and senior civil servants. - Full life cycle of systems changes and procurement, including contractual negotiations, financial control, assurance activities and final signoff before go live of systems/services. - Setting organisational strategic direction on ticketing offers as well as IT systems. - ITSO (DfT backed contactless Smart Card ticketing based on ISO14443 standard), through standards update for ITSO version 2.1.4, this includes actionlisting, product definition, accreditation (certification) standards for equipment. - GB Rail retail systems and specifications including: Lennon; Ticket on Departure; Fares system; National Reservation System; Retail Control Service; ITSO on National Rail (RSPS3002); and Barcode ticketing. - TfL ticketing systems (including contactless EMV) and equipment based on 10+ years of experience directly through Prestige account as well as through roles in RSP (now RDG Technology Services) and Innovatious.
Mostafa Gulam's Current Company Details
Mostafa Gulam Work Experience Details
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Managing DirectorInnovatiousUnited Kingdom
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Technical Systems AdvisorNational Smart Ticketing Advisory Board Nov 2023 - Present -
Managing DirectorInnovatious Jun 2023 - PresentWe support our clients in the design and implementation of mobility ticketing and payment solutions, helping remove barriers from public transport use so that customers can focus on getting from A to B.We have experience of the full end-to-end delivery of ticketing solutions, from working on the transit agency, operator and supplier perspective. We know that for many Transit Agencies and Operator clients, the evolving technology behind mobility ticketing and payments can be daunting, with competing ticketing technology types, onerous certifications and plenty of baffling acronyms. We help transit agency clients understand the technical and strategic options available to them, and support them through all phases of design, procurement and implementation of new ticketing solutions, or the implementation of new services to enhance existing solutions.
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Technical DirectorInnovatious Sep 2015 - May 2023We support our clients in the design and implementation of mobility ticketing and payment solutions, helping remove barriers from public transport use so that customers can focus on getting from A to B.We have experience of the full end-to-end delivery of ticketing solutions, from working on the transit agency, operator and supplier perspective. We know that for many Transit Agencies and Operator clients, the evolving technology behind mobility ticketing and payments can be daunting, with competing ticketing technology types, onerous certifications and plenty of baffling acronyms. We help transit agency clients understand the technical and strategic options available to them, and support them through all phases of design, procurement and implementation of new ticketing solutions, or the implementation of new services to enhance existing solutions
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Fares And Ticketing Systems Technical AdvisorMetrolinx Mar 2021 - PresentDeveloping options, appraising, down selecting before specification development for procurement and then on to supporting procurement activities (including Q&As, evaluation of bids, commercially confidential meetings) for the provision of services, systems and solutions to support Metrolinx’s ambition to replace its legacy card based solution with cEMV based PAYG and account based loop cards. -
Bus Data SmeTransport For Wales Feb 2020 - Mar 2023Developing options, appraising, down selecting before specification development for procurement and then on to supporting procurement activities for the provision of systems and solutions to capture, process and disseminate all bus related data in Wales, e.g. fares, timetable, real time etc. -
Fares And Ticketing Reform Technical AdvisorDepartment For Transport (Dft), United Kingdom Jan 2020 - Mar 2023Providing the DfT with technical support on the production of proposals for fares and ticketing systems for the future for rail and integration with cities and regions. -
Abt System Procurement SmeMerseyrail Jun 2022 - Feb 2023Development of technical specification for the procurement of an ABT solution for using multiple token types, including cEMV. Mostafa provided support in the following areas: - Requirements Gathering; - Procurement specification development; and - Evaluation of bids. -
Smart Ticketing AdvisorTransport Scotland Feb 2019 - Aug 2020Providing technical expertise and strategic guidance on smart ticketing for ITSO, contactless EMV, mobile, ABT and Mobility as a Service. Also provided training courses to upskill inhouse team on smart ticketing related matters, including ITSO and contactless EMV ticketing solutions. -
Smart Ticketing Sme For Ist ProgrammeTransport For The North Dec 2018 - Jun 2020Leeds, England, United KingdomProviding smart ticketing expertise on ITSO ticketing, contactless bank card (EMV) and Account Based Pay As You Go Ticketing for all modes of public transport. This included technical evaluation of tenders, developing models for cost options and interoperability, and how tap and journey data can be shared between multiple back office (interfaces, brokers and aggregators). -
Smart Ticketing SmeNorthern Sep 2018 - Mar 2019Development of specification for the procurement of ITSO and contactless EMV capable validation devices along with procurement support for technical evaluation and selection process. -
Smart Ticketing Sme - Smart Ticketing On National Rail ProgrammeDepartment For Transport (Dft), United Kingdom Feb 2018 - Aug 2018London, England, United KingdomProviding smart ticketing expertise during the implementation phase of the programme.
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Design Authority - Smart Ticketing On National Rail ProgrammeDepartment For Transport (Dft), United Kingdom Jun 2017 - Feb 2018London, United KingdomProviding the technical direction for the Smart Ticketing on National Rail (STNR) ProgrammeActing as the Design Authority for the STNR ProgrammeAdvising the Programme Director and other parts of the DfT (as required) on technical issues that impact the programmeRepresenting the STNR Programme on relevant governance groups and other technical bodies as required
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Technical Lead - Smart Ticketing On National Rail ProgrammeDepartment For Transport (Dft), United Kingdom Nov 2016 - Jun 2017London, United KingdomProviding technical expertise on smart ticketing - ITSO, barcode and other future ticketing options such as account based ticketing. Working with policy colleagues to help define scope of the programme and costs model to provide a cost estimate for the programme.Leading on implementation options for the whole of Great Britain to offer smart tickets as well providing input on all other areas of the programme, including programme management documentation, commercial documentation and board papers for the National level delivery board.Instrumental in organising and facilitating the the presentations as well as presenting on the day for the supplier's day held in March 2017, which had approximately 130 attendees from the operator and supplier communities and was well received.
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Smart Ticketing ConsultantMerseyrail Sep 2016 - Aug 2017Liverpool, United KingdomSmart ticketing related programme - including retail systems changes, supporting the procurement of smart ticketing infrastructure and co-ordination with external smart ticketing schemes.
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Smart Ticketing Sme For SeftRail Delivery Group Sep 2016 - Dec 2016London, United KingdomLesson learnt exercise on the SEFT programme looking at all aspects of the programme from before the start of the programme to late 2016. -
ConsultantMidlands Connect Programme May 2016 - Sep 2016Provision of expertise on smart ticketing related matters.In particular research on smart ticketing solutions available across the world & gap analysis of current implementations within the Midlands Connect area. As well as input into scheme design components for the future vision Midlands Connect are aspiring to.
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Smart Ticketing ExpertSmarter Cities Partnership Sep 2015 - Sep 2016Supporting SCP with Rail and ITSO expertise and alignment with Rail industry vision for the future of ticketing.
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South East Flexible Ticketing - Smart Ticketing ExpertAtoc Sep 2015 - Jun 2016London, United KingdomSupporting SEFT with Rail and ITSO expertise, interoperability with other schemes and alignment with Rail industry vision for the future of ticketing. -
Head Of TechnologyAtoc Apr 2012 - Sep 2015London Providing strategic leadership and oversight in respect of existing and new functional capabilities, standards, system architectures, information technologies, ticketing technologies and systems development as they affect RSP and the railways. Close working with stakeholders such as TOCs, DfT, TfL and ATOC Board, in respect of technology activities and their funding; Responsibility over strategic vision and direction of new technologies in relation to RSP and the Railways (where appropriate); Chair of the RSP Change Control Board which is responsible for ensuring that all proposed changes are appropriately assessed and their delivery monitored and prioritised. This will ensure the integrity of RSP’s systems and their interfaces; and Representation of RSP and ATOC on relevant technical bodies.
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Technical Design AuthorityAtoc Jan 2012 - Sep 2014London, United Kingdom Providing leadership and oversight in respect of technical capabilities, architecture and systems/services development and implementation as they affect a large scale interoperable smart ticketing scheme within the south east of England. Close working with stakeholders such as TOCs, DfT, TfL and ATOC, in respect of technical activities and their funding; Overall responsibility for setting technical requirements for the centrally co-ordinated procurement activities for the programme as well as minimum technical requirements for TOC procured equipment, systems and services; and Representation of programme in relevant technical discussion with suppliers of equipment into the programme and other external organisations (as required).
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Technical Manager - RetailAtoc Apr 2009 - Mar 2012London, United KingdomIn addition to the majority of the responsibilities detailed for Assistant Systems Manager: ATOC PM for IoP input from rail industry ITSO on Rail specification facilitation. Head of rail retailing and ticketing standards. Identification, promotion and project management of changes to relevant RSP systems, compliance standards and services that lead to reductions in cost, increased propensity to travel, and other benefits; Liaison with stakeholders, through the Head of Programmes to secure support for proposed changes in the form of projects fit for taking through into business planning, delivery and operation; Support for the activities of business planning, delivery and operation, including the promulgation of relevant systems plans within RSP; Providing leadership in respect of new technologies and systems development for rail retailing. Chair of change control board for rail industry systems including systems handling £6billion and billions of transactions a year; Representation of rail industry interests in ITSO technical Committee meetings and European Rail Standards body; The RSP expert on a number of rail systems and ticketing initiatives including mobile, Smart Card, NFC and EMV.
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Assistant Systems ManagerAtoc - Rsp Dec 2006 - Apr 2009London, United Kingdom Lead on Defining new Electronic and Mobile ticketing methods as well as standards for Train Operating Companies and their suppliers. Managing third party suppliers (both large and small) in delivery of small projects, from inception, contract signing to close down. Project Management of RCS Phase 1 and 2 (highly visible system required for implementation of ITSO smartcard systems in UK Rail), both successfully delivered on time and to budget. Part of team working on the future of ticketing in the UK rail industry and beyond. Representation of rail industry interests in meetings with all major mobile operators on NFC ticketing. New standards and specification development process put in place to ensure that standards went through the correct process of getting stakeholder buy in, review cycle to ensure the documents were of the required quality and final signoff and deployment timeline to allow meaningful transition for suppliers.
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Fares Revision Project Manager/Base Data Manager - Oyster Prestige AccountEds Nov 2005 - Nov 2006 Project Manager responsible for delivery of high profile changes to Prestige system generating £2.5Billion in revenue each year and affecting 6 million people on a daily basis. My team was CMMi level 3 and ISO 9001 2000 compliant, with regular quality audits undertaken by both internal and external auditors. Gained extensive experience in requirements gathering and delivery, as seen from the last project delivered which required minimal interaction with the client to define requirements once the design and implementation phase started, compared to previous 5 years. Liaised with and regularly chaired meetings with high profile clients to ensure that service delivery was at the top of the agenda throughout the project life-cycle. Managed a team of 7 to deliver development projects for the transport sector. The projects were 6 months in length. Extensive knowledge of MS Project and its the use to deliver projects, also track projects on a regular basis to ensure that there were no major variances in schedule or budget. Trained in EDS PM2 methodology, following closely to PMI methodology
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Fraud Reduction Project Manager - Oyster Prestige AccountEds Jan 2005 - Nov 2005 Responsible for monitoring Prestige system for fraudulent activities and minimizing the financial cost without affecting the travelling public. Responsible for security of the master keys used for encryption throughout the system. Project Managed as a Productions Support team whilst ensuring the team was up to CMMi level 3 standard. Reduced the workload by automating majority of the fraud checks, this resulted in a saving of 33% in resource costs.
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Application Support Team Member - Oyster Prestige AccountEds Jun 2003 - Dec 2004 Responsible for monitoring database system and providing second level support for ticketing issues. Took part in proving of functionality and system before roll out to the public of the new oyster smartcard scheme and various functionality changes over 18 months. During this work I became the expert on Smartcard and stored value technology in use within the system.
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Court Service Team MemberEds Nov 2001 - Jun 2003Second and third level support dealing with legacy system on a Government account.
Mostafa Gulam Skills
Project Delivery
Project Planning
Project Management
Stakeholder Management
Change Management
Management
Business Analysis
Testing
Rail
Transportation
Business Process Improvement
Railway
Smart Cards
Prince2
Program Management
Strategy
Product Development
Contract Negotiation
Procurement
Ms Project
Leadership
Security
Team Leadership
Team Management
Risk Management
Requirements Analysis
Strategic Planning
Sdlc
Requirements Gathering
Business Process
Analysis
Integration
Service Delivery
Business Planning
Mostafa Gulam Education Details
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Imperial College LondonPhysics
Frequently Asked Questions about Mostafa Gulam
What company does Mostafa Gulam work for?
Mostafa Gulam works for Innovatious
What is Mostafa Gulam's role at the current company?
Mostafa Gulam's current role is Managing Director.
What is Mostafa Gulam's email address?
Mostafa Gulam's email address is mo****@****ail.com
What schools did Mostafa Gulam attend?
Mostafa Gulam attended University Of Greenwich, Imperial College London.
What are some of Mostafa Gulam's interests?
Mostafa Gulam has interest in Children.
What skills is Mostafa Gulam known for?
Mostafa Gulam has skills like Project Delivery, Project Planning, Project Management, Stakeholder Management, Change Management, Management, Business Analysis, Testing, Rail, Transportation, Business Process Improvement, Railway.
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Mostafa Md gulam
Bangladesh
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