Mostafa Hamad Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

On a mission, leading Aerial photography company specializing in immersive FPV drone videography. We bring a unique perspective to commercial services across all business types, from sports and events to real estate and hospitality. Our expertise in dynamic, real-time action shooting allows us to capture stunning, high-energy footage that elevates your brand and engages your audience like never before. Whether it's indoor or outdoor, our safe and precise FPV drone services are tailored to showcase your business in the most captivating way possible.

Dubai, United Arab Emirates

Responsibilities include developing and maintaining the client's portfolio, delivering stakeholder’s operational management of asset management, executing client's strategies and the preopening phase, managing day-to-day operations , maximizing asset value, coordinating with vendors and maintaining facilities and timed deliverables, handling assets transactions, supervising and auditing sites maintenance and repair, executing lease agreements and renewals , managing P&L financial aspects, and ensuring compliance and legal requirements.

Dubai, United Arab Emirates

Responsible for overseeing the assigned mall P&L, mall business & team, as well as day-to-day management and operations. This includes Mall Presentation, positioning in the market, tenant mix, tenant relations, marketing strategy, redevelopment, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensuring that it is kept up to the highest standards to meet/exceed all tenant/customers ‘requirements in line with the overall business and financial objectives.-Heading Strategies ensuring the business functioning within the budget cost and above targeted revenues ensuring profitability and utilizing OPEX.-Led and Managed all leasing activities and strategies for the Centre, Negotiating rental, and developing leasing long-term packages; set out leasing breakdown targets to maximize the property's asset value in addition to Specialty Leasing, Inline Tenancy and Getting New leads.

Dubai, United Arab Emirates

Head Of PM department Managing 2000 Real Estate Properties from Complex Commercial Business and Retail Mix concepts of Fashion, Food & Beverages and Residential units Management, Maintenance and Facilities Management, Property Management Operations , Sales and Leasing Agreements, Renewal Contract and Tenant Requests management in accordance with RERA Laws in Dubai.Sustaining high Service quality to our First Class and high Profile Clients from inquiries, Payments and Cash flow reports, Landlord & Tenant follow-ups and concerns such as Service Charge (SC) Statements, Invoice, Receipts, WPO update, Request for NOC’s and Clearance Certificate, Handling Escalations and complaints, and other inquiries related to managing the properties, Operations fulfillment for Day-to-Day Duties towards the Communities and teams.CS Escalations Management aims to Serve better service and life qualities for clients, Maintaining Relationships with owners, and tenants focused on providing elite experience with Property Owners and service providers.

Dubai, United Arab Emirates

Pre Launching and Managing THE LAST EXIT Destinations & Fnb outlets, Reporting to GM/ Operations Manager to achieve the company targeted plans and ensure that quality operations are maintained to meet company standards and customer expectationsAchievements: Launching and Operating 4 destinations of the Strip Mall concept with footfall bet. 5-10k / day .Senior

Dubai, United Arab Emirates

Dispatched delegation to the Middle-East, comprising a team of experts, for the pre-launch preparations of retail, service centers, and customer support operations. My role was pivotal in providing expert guidance and hands-on technical assistance to Apple consumers, ensuring they received comprehensive and friendly support. This initiative was instrumental in setting the stage for the successful launch of the brand's Retail operations in the region.AchievementsSpearheaded the establishment of robust customer support systems, resulting in a 30% increase in customer satisfaction ratings within the first quarter.Facilitated seamless coordination between various departments, ensuring a smooth pre-launch phase and an efficient customer support workflow.Played a key role in training and mentoring new team members, contributing to a 20% improvement in overall service efficiency.

Cairo, Egypt

Onboarding and equipping both new recruits and existing staff with comprehensive training in customer support systems, live operations, network support, technical customer service protocols, systems operations, floor management, and adherence to policies, processes, and procedures. Additionally, I took charge of self-paced training modules focused on Average Wait Time (AWT) and Average Handle Time (AHT). I played a key role in ensuring training plans remained aligned with the latest technological advancements, products, and updates. My role extended to providing floor walk assistance and overseeing performance to uphold service standards.AchievementsIndependently conducted training sessions for a diverse cohort of over 1000 employees, ranging from trainees to seasoned professionals in Communications Operations.