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Mostafa Ibrahim Email & Phone Number
Head of Multi Channels and CRM Support Unit
at
ALEXBANK
1 work email found
@intesasanpaolo.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Multi Channels and CRM Support Unit
Location
Egypt
Company size
Who is Mostafa Ibrahim? Overview
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Quick answer
Mostafa Ibrahim is listed as Head of Multi Channels and CRM Support Unit at ALEXBANK, a with 6162 employees, based in Egypt. AeroLeads shows a work email signal at intesasanpaolo.com and a matched LinkedIn profile for Mostafa Ibrahim.
Mostafa Ibrahim previously worked as Head of Multi Channels & CRM Support Unit at Alexbank and Digital Channels System Support Team Leader at Alexbank. Mostafa Ibrahim holds Bachelor Of Information Systems, Computer Science from Helwan University Cairo.
Company email context
Email format at ALEXBANK
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{first}.{last}@intesasanpaolo.com
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AeroLeads found 1 current-domain work email signal for Mostafa Ibrahim. Compare company email patterns before reaching out.
Profile bio
About Mostafa Ibrahim
• Team Leader with skills like tasking, delegation, monitoring, skill upgrade, motivation & mentoring, while being a Team Player with analytical, problem solving, planning, innovation, communication and interpersonal skills.• Competent in System Analysis involving Data Research, User Interaction & Business Process Study (AS IS), Functional Specification Development (TO BE), GAP Analysis, Work /Process Flow to suit business requirements, Proof of Concept Presentation & User Agreement on Solution Design, Development Support.• Strong Functional Knowledge of project life cycle in banking.• Strong knowledge and ability to handle and solve daily business and application issues.• Strong technical and business experience in Multichannel banking.
Listed skills include Banking, Retail Banking, Teamwork, Sql, and 19 others.
Current workplace
Mostafa Ibrahim's current company
Company context helps verify the profile and gives searchers a useful next step.
Alexbank
5 roles
Mostafa Ibrahim work experience
A career timeline built from the work history available for this profile.
Head Of Multi Channels & Crm Support Unit
Current
Dec 2022 - Present
Digital Channels System Support Team Leader
Mar 2020 - Dec 2022
Senior Technical Application Support And Application Developer
Responsibilities:• Do the required business analyses for any new CR or requirment.• Provide second level support by performing technical analysis on production issues and testing problems in relation to business applications and interfaces.• Develop any required function / script / report / package / procedure to fulfill business user’s requests.• Develop FINACLE APIs that is required for integration between DIGICAL internet banking and core system.• Develop the required… Show more Responsibilities:• Do the required business analyses for any new CR or requirment.• Provide second level support by performing technical analysis on production issues and testing problems in relation to business applications and interfaces.• Develop any required function / script / report / package / procedure to fulfill business user’s requests.• Develop FINACLE APIs that is required for integration between DIGICAL internet banking and core system.• Develop the required changes on the core banking system (FINACLE customization and scripting) and other systems.• Develop the required changes needed for integration between cards system and core system• Provide support and handle issue related to cards and ATM.• Level 2 technical Application support.• Handle and solve the common application problems and bugs.• Administrate applications and train level one support team to use the applications.• Check the integrity of the daily operations.• Deploy the changes, which had been provided by vendors and make sure it is working properly.• Provide the requested reports for CBE and bank departments.• Route new unsolved bugs to the external vendor and follow-up with them. Achievements and projects:• Migration from old internet banking to new DIGICAL internet banking.• DIGICAL internet banking R1• DIGICAL internet banking R2• Mobile Banking R1• ATM Cards Migration from EuroNET to Compas C+• mVISA application• DIGICAL R3 (Integration with FAWRY services) under Implementation• Change SMS gateway• Upgrade FAWRY gateway (under Implementation)Applications Handled:• DIGICAL Internet banking and integration with core system• FINACLE V10.0 Core Banking System of Infosys.• Finacle CRM• Internet Banking Of Infosys• CRISP (CRM system)• ATM SWITCH• Mobile banking.• Ma7fazty application (Mobile wallet) Show less
Dec 2016 - Mar 2020
Technical Application Support And Application Developer
Technical Application Support and Application Developer• Digital banking technical support• Develop FINACLE APIs needed for integration between core system and DIGICAL internet banking.• Analyze and resolve issues of DIGICAL internet banking system.• Provide second level support by performing technical analysis on production issues and testing problems in relearion to business applications and interfaces.• develop any required function / script /report / package /… Show more Technical Application Support and Application Developer• Digital banking technical support• Develop FINACLE APIs needed for integration between core system and DIGICAL internet banking.• Analyze and resolve issues of DIGICAL internet banking system.• Provide second level support by performing technical analysis on production issues and testing problems in relearion to business applications and interfaces.• develop any required function / script /report / package / procedure to fulfill business user's requests.• Handle and solve the common application problems and bugs.• Administrate applications and conduct on the job training to level one support team.• Check the integrity of the daily operations of the core banking system.• Develop the required changes on the core banking system (FINACLE customization and scripting) and other systems.• Deploy the changes which have been done by vendors and test it to ensure that it is functioning as per the agreed upon requirement. • Provide the requested reports for CBE and various bank departments.• Route new unsolved bugs to the external vendors and follow-up with them until closure. Applications handled:• Digical internet banking • Mobile banking• ATM• FINACLEC V.10 Core Banking System of INFOSYS. - FINACLE CRM - FINACLE core - FINACLE WEB mode - FINACLE customization and FINACLE scripting• Western Union integration.. FINACLE Internet Banking Show less
Sep 2009 - Nov 2016
Team & coworkers
Colleagues at ALEXBANK
Other employees you can reach at alexbank.com. View company contacts for 6162 employees →
SE
Sayed Elemam
Colleague at AlexbankEgypt
View →
MM
Mahmoud Mohammed
Colleague at AlexbankCairo, Egypt
View →
SE
Sara Eissa
Colleague at AlexbankCairo, Egypt
View →
MA
Mona Abdou
Colleague at AlexbankEgypt
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MM
Mario Matta
Colleague at AlexbankEgypt
View →
MG
Mohammed Gomah
Colleague at AlexbankLuxor, Qina, Egypt
View →
PM
Peter Mekhail
Colleague at AlexbankIsmailia, Al Isma'Iliyah, Egypt
View →
GE
Gilan El Bassuni
Colleague at AlexbankEgypt
View →
AG
Amany Gad
Colleague at AlexbankEgypt
View →
RL
Reem Lotfy
Colleague at AlexbankCairo, Egypt
View →
Sayed Elemam
Colleague at AlexbankEgypt
View →
MM
Mahmoud Mohammed
Colleague at AlexbankCairo, Egypt
View →
SE
Sara Eissa
Colleague at AlexbankCairo, Egypt
View →
MA
Mona Abdou
Colleague at AlexbankEgypt
View →
MM
Mario Matta
Colleague at AlexbankEgypt
View →
MG
Mohammed Gomah
Colleague at AlexbankLuxor, Qina, Egypt
View →
PM
Peter Mekhail
Colleague at AlexbankIsmailia, Al Isma'Iliyah, Egypt
View →
GE
Gilan El Bassuni
Colleague at AlexbankEgypt
View →
AG
Amany Gad
Colleague at AlexbankEgypt
View →
RL
Reem Lotfy
Colleague at AlexbankCairo, Egypt
View →
1 education record
Mostafa Ibrahim education
FAQ
Frequently asked questions about Mostafa Ibrahim
Quick answers generated from the profile data available on this page.
What company does Mostafa Ibrahim work for?
Mostafa Ibrahim works for ALEXBANK.
What is Mostafa Ibrahim's role at ALEXBANK?
Mostafa Ibrahim is listed as Head of Multi Channels and CRM Support Unit at ALEXBANK.
What is Mostafa Ibrahim's email address?
AeroLeads has found 1 work email signal at @intesasanpaolo.com for Mostafa Ibrahim at ALEXBANK.
Where is Mostafa Ibrahim based?
Mostafa Ibrahim is based in Egypt while working with ALEXBANK.
What companies has Mostafa Ibrahim worked for?
Mostafa Ibrahim has worked for Alexbank.
Who are Mostafa Ibrahim's colleagues at ALEXBANK?
Mostafa Ibrahim's colleagues at ALEXBANK include Sayed Elemam, Mahmoud Mohammed, Sara Eissa, Mona Abdou, and Mario Matta.
How can I contact Mostafa Ibrahim?
You can use AeroLeads to view verified contact signals for Mostafa Ibrahim at ALEXBANK, including work email, phone, and LinkedIn data when available.
What schools did Mostafa Ibrahim attend?
Mostafa Ibrahim holds Bachelor Of Information Systems, Computer Science from Helwan University Cairo.
What skills is Mostafa Ibrahim known for?
Mostafa Ibrahim is listed with skills including Banking, Retail Banking, Teamwork, Sql, Integration, Team Management, Crm, and Core Banking.
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