Data Management Director (CRM & Call Center & CIL Director) at Al Safwa Urban Development Company. I have extensive experience in customer service, call center management, and data analysis. I have managed remote teams and developed various systems, including CRM programs and call center software. I excel in communication skills, data analysis, and employee training and development. I always strive for continuous improvement and innovation in my field to achieve the best results.

Oversee call center operations and analyze customer data to improve operational efficiency.Monitor team performance and provide necessary support to ensure objectives are met and high-quality services are delivered.Prepare periodic reports for senior management on the performance of the CRM and call center, analyzing key performance indicators (KPIs).Develop training programs for employees and enhance service levels to ensure customer satisfaction.

Manage the Customer Relationship Management (CRM) system to ensure data is updated and customer interactions are accurately recorded.Provide periodic reports to management on team performance and analyze customer data to improve processes.Train and guide new call center employees to ensure their adherence to company standards.

Provide periodic reports to management on team performance and analyze customer data to improve processes.Train and guide new call center employees to ensure their adherence to company standards.Coordinating with sales and marketing teams to convert calls into sales opportunities.

Providing technical support to customers regarding internet and landline services. Updating customer information and ensuring its accuracy in the system.Ensuring customer satisfaction and enhancing their experience with the company. Working as part of a team to achieve customer service objectives