As an Operations Specialist at Trella, a platform that connects shippers and carriers in the Middle East and Africa, I used my problem-solving, communication, and presentation skills to ensure the smooth and efficient operation of the transport network. I collaborate with various stakeholders, such as drivers, shippers, and internal teams, to monitor, track, and resolve any issues that arise during the delivery process. I also analyze and report on the performance and quality of the service, and provide feedback and suggestions for improvement. Before becoming an Operations Specialist in June 2022, I was a Live Ops Representative at Trella for over a year, where I supported the daily operations of the platform and handled customer inquiries and complaints. I also gained valuable experience in business development as an intern at Run Agency, a digital marketing firm, in 2020, where I helped create and pitch proposals to potential clients. I have a bachelor's degree in accounting from Mansoura University, which has equipped me with the knowledge and skills to handle financial and data analysis and proficiency in using spreadsheets for data manipulation and visualization. My core competencies are problem-solving, communication, and presentation skills, which I have developed and applied throughout my education and work experience. I am passionate about using technology to transform the logistics industry and create value for both shippers and carriers. I am always eager to learn new skills and take on new challenges.