Mostafa Morgan Email & Phone Number

Qesm El Maadi, Cairo, Egypt

- Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives- Lead and motivate subordinates to advance employee engagement develop a high performing managerial team- Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall.

Qesm El Maadi, Cairo, Egypt

Egyptian Freelancing Website that helps companies and individuals in theirstart-up Phase to know more about the needed staff and budgets of their projectsand how to forecast for the long term and short term plans.We also have a lot of experts in the Excel that will facilitate your analysis and dataVisualisation and also will guide you through many.

Qesm El Maadi, Cairo, Egypt

• Build forecasts for large commercial events and detailed monthly projections at a category level.
• Monitor performance and provide proactive plans through developing analytical frameworks.
• Conduct postmortem analysis to take key learnings forward to grow the company.
• Minimize risk on inventory and propose nimble pricing models to optimize margin at product level.
• Leverage on data to bring valuable insights and convictions and make data driven recommendations.
• Ensure forecasted targets are met in coordination with different department including and not limited to Sales, Marketing and Supply planning.

Qesm El Maadi, Cairo, Egypt

- Auditing the Customer Experience Process for Egypt - KSA - UAE - Kuwait.- Setting ( Experience- Merchants - Workforce - Quality - Training - Agents ) KPIs- Auditing the merchant performance/Experience with the account managment team and operations.- Launching the upselling project for the care units.-Setting company's strategy and budgets for the care.

Qesm El Maadi, Cairo, Egypt

- Lead Projects to improve planning and execution efficiency and support Tagger’s business units, and operational arms.- Identify/Implement workforce management tools and technology enablers that will improve operating accuracy and efficiency- Communicate these plans and report on their execution to various stakeholders, and continuously improve the.

Qesm El Maadi, Cairo, Egypt

- Lead Projects to improve planning and execution efficiency and support Tagger’s business units, and operational arms.- Identify/Implement workforce management tools and technology enablers that will improve operating accuracy and efficiency- Communicate these plans and report on their execution to various stakeholders, and continuously improve the.

Qesm El Maadi, Cairo, Egypt

* Handling the KPIs for the Customer Service & Telesales Teams.* Automating the performance cycle by cleaning and analyzing the data and providing the CEO with Insights to support the business optimization.*Auditing on the quality, workforce, training supporting functions.*Suggesting new calling systems to the company.*changing the payment scheme &.

El Maadi, Cairo, Egypt

- Leading the WFM Department - handles all the performance evaluation through (KPIS / SLAs / payroll / annual budget / scheduling / capacity plan / Fleet Planning ).- Capacity plan for this projects ( Call centre - Chats - Back Office - Tickets - Vendor- Fleet).- worked with the Fleet department in planning to optimize the UTR, Saturation, Occupancy.

Maadi, Cairo Governorate, Egypt

HQ - 5th Settelment

- Handling the Online Banking Support Channel ( Reset - Create - Unblock ).- Handling the Fraud Unit ( Live monitoring the AWS for any unusal transaction for Debit / Credit Cards outside egypt and blocking the cards ).- Handling the Customer Care Unit ( Balance Inquires - card activations - Credit card limit upgrades - CC point Redemption)- Handling the.

Maadi, Cairo Governorate, Egypt

Cairo Governorate, Egypt

Qesm El Maadi, Cairo, Egypt

Qesm El Maadi, Cairo, Egypt