Mostafa Morgan Email & Phone Number

Qesm El Maadi, Cairo, Egypt

- Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives- Lead and motivate subordinates to advance employee engagement develop a high performing managerial team- Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission- Make high-quality investing decisions to advance the business and increase profitsEnforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics- Review financial and non-financial reports to devise solutions or improvementsBuild trust relations with key partners and stakeholders and act as a point of contact for important shareholders- Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth- Maintain a deep knowledge of the markets and industry of the company

Qesm El Maadi, Cairo, Egypt

Egyptian Freelancing Website that helps companies and individuals in theirstart-up Phase to know more about the needed staff and budgets of their projectsand how to forecast for the long term and short term plans.We also have a lot of experts in the Excel that will facilitate your analysis and dataVisualisation and also will guide you through many different systems like ( SQL -Excel - PowerBI - PowerPoint - Word - Planning - Budgeting- Strategy) to help you create a data analyst team andwe can lead your projects or company in the Workforce management & dataanalysis Roles.

Qesm El Maadi, Cairo, Egypt

• Build forecasts for large commercial events and detailed monthly projections at a category level.• Monitor performance and provide proactive plans through developing analytical frameworks.• Conduct postmortem analysis to take key learnings forward to grow the company.• Minimize risk on inventory and propose nimble pricing models to optimize margin at product level.• Leverage on data to bring valuable insights and convictions and make data driven recommendations.• Ensure forecasted targets are met in coordination with different department including and not limited to Sales, Marketing and Supply planning.• Define and monitor monthly performance across P&L while identifying and conducting root cause analysis on deviations ensuring all departments are aligned with the expected trajectory.• Lead the Commercial Planning Team and Understanding all your markets, vendors and customers, bringing valuable insights and convictions to support your data driven commercial recommendations.• Working seamlessly with all departments (Commercial, Marketing, Operations...), enabling decision making, problem solving and ensuring laser focus execution.• Leading the commercial plan, taking an active part in the definition and execution of TJ’s commercial strategy.

Qesm El Maadi, Cairo, Egypt

- Auditing the Customer Experience Process for Egypt - KSA - UAE - Kuwait .- Setting ( Experience- Merchants - Workforce - Quality - Training - Agents ) KPIs- Auditing the merchant performance/Experience with the account managment team and operations.- Launching the upselling project for the care units.-Setting company's strategy and budgets for the care units regionally.- auditing the BPO performance with the company.-checking the calling / tickting systems performance .- Managing the care unit & warehouses headcounts.-monitoring the merchant performance & enhance it DoD.

Qesm El Maadi, Cairo, Egypt

- Lead Projects to improve planning and execution efficiency and support Tagger’s business units, and operational arms.- Identify/Implement workforce management tools and technology enablers that will improve operating accuracy and efficiency- Communicate these plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle.- Monitor performance by analyzing performance statistics; evaluating staffing schedules to match volume demand; evaluating potential productivity & quality standards; identifying and resolving problems; determining system and process improvements.- Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations.- Improve quality of reporting and work to streamline various data sources to drive consistent reporting.- Promote process improvement and standardization of processes across all departments.- Lead and participate in strategic projects and initiatives & own providing optimal solutions for upcoming initiatives.- Proactively identify service improvement opportunities and ensure continuous improvement within Workforce Management across advisor scheduling, metric reporting and real-time delivery- Lead Taager's Workforce Department- Budgeting for the Care Units / Customer Service / Operations Departments- Managing the Staffing Workforce Scorecards with the outsourcing companies.-Strategic financial recommendations in the Budgeting modules.-Central for the whole company's Workforce.-Regional Handling ( Egypt - KSA - UAE ).- Working With The Project Managment Team on the company's Business Health ( Cost per order "CPO" - Headcount structures - Seating Plans ..etc )

Qesm El Maadi, Cairo, Egypt

- Lead Projects to improve planning and execution efficiency and support Tagger’s business units, and operational arms.- Identify/Implement workforce management tools and technology enablers that will improve operating accuracy and efficiency- Communicate these plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle.- Monitor performance by analyzing performance statistics; evaluating staffing schedules to match volume demand; evaluating potential productivity & quality standards; identifying and resolving problems; determining system and process improvements.- Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations.- Improve quality of reporting and work to streamline various data sources to drive consistent reporting.- Promote process improvement and standardization of processes across all departments.- Lead and participate in strategic projects and initiatives & own providing optimal solutions for upcoming initiatives.- Proactively identify service improvement opportunities and ensure continuous improvement within Workforce Management across advisor scheduling, metric reporting and real-time delivery- Create and Lead Taager's Workforce Department

Qesm El Maadi, Cairo, Egypt

* Handling the KPIs for the Customer Service & Telesales Teams.* Automating the performance cycle by cleaning and analyzing the data and providing the CEO with Insights to support the business optimization.*Auditing on the quality , workforce , training supporting functions.*Suggesting new calling systems to the company.*changing the payment scheme & commission based on the campaigns

El Maadi, Cairo, Egypt

- Leading the WFM Department - handles all the performance evaluation through (KPIS / SLAs / payroll / annual budget / scheduling / capacity plan / Fleet Planning ).- Capacity plan for this projects ( Call centre - Chats - Back Office - Tickets - Vendor- Fleet) .- worked with the Fleet department in planning to optimize the UTR, Saturation, Occupancy, Payment & Bonus Schemes, EDT (Estimated Delivery Time) .- Systems ( Qtopia - Zendesk - Intercom - freshchat - cisco - nortel - avaya - justcall - CRM - Chartio -Tableau - PostGreSQL - Happyfox )- Departments Used to Work / Manage in the WFM Hierarchy ( MIS - SchedulingRTM - Reporting- Planning - Key Suppliers ).-Leading ( RTM - MIS - Reporting - Scheduling ) Operation Teams.- Handles all The KPIs & OKRs & Payroll .

Maadi, Cairo Governorate, Egypt

Hq - 5Th Settelment

- Handling the Online Banking Support Channel ( Reset - Create - Unblock ).- Handling the Fraud Unit ( Live monitoring the AWS for any unusal transaction for Debit / Credit Cards outside egypt and blocking the cards ).- Handling the Customer Care Unit ( Balance Inquires - card activations - Credit card limit upgrades - CC point Redemption)- Handling the Retention team ( Outbound team ' Cisco ').- Handling the Workforce Management ( Scheduling- Performance - RTM - Reporting )

Maadi, Cairo Governorate, Egypt

Cairo Governorate, Egypt

Qesm El Maadi, Cairo, Egypt

Qesm El Maadi, Cairo, Egypt