Mostafa H Nashaat
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Mostafa H Nashaat Email & Phone Number

IT Application Support System Analyst L2 | Incident Management, Agile Development, ITIL Process
Location: Egypt, Egypt, Egypt 4 work roles 1 school
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Role
IT Application Support System Analyst L2 | Incident Management, Agile Development, ITIL Process
Location
Egypt, Egypt, Egypt

Who is Mostafa H Nashaat? Overview

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Mostafa H Nashaat is listed as IT Application Support System Analyst L2 | Incident Management, Agile Development, ITIL Process based in Egypt, Egypt, Egypt. AeroLeads shows a matched LinkedIn profile for Mostafa H Nashaat.

Mostafa H Nashaat previously worked as IT APPLICATION SUPPORT SYSTEM ANALYST L2 at Trevipay and IT APPLICATION SUPPORT SYSTEM ANALYST at Etisalat Egypt. Mostafa H Nashaat holds Bachelor Of Science - Bs, Computer Science from Ahram Canadian University - Acu.

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About Mostafa H Nashaat

Passionate and results-driven IT Application Support System Analyst with demonstrated history of delivering outstanding technical support and ensuring seamless operations for critical systems and applications. Eager to leverage my technical experience and problem solving skills to tackle new challenges, contribute to innovate projects, and expand my knowledge in emerging technologies within a collaborate and supportive environment.

4 roles

Mostafa H Nashaat work experience

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It Application Support System Analyst L2

Trevipay
  • Own and manage the Incident Management and Service Request life cycleon behalf of clients.
  • Investigate and diagnose Incidents within the production environment forassigned programs.
  • Classify and assign each request as an Incident or customer service requestin the service management tracking system.
  • Conduct impact analysis for production issues and prioritize tasks using ITILestablished processes.
  • Manage, track, and prioritize customer requests and enhancements withproduct owners using agile development methodology.
  • Generate reports, handle data requests, and fulfill ad-hoc responsibilitieswithin the assigned scope.
Sep 2022 - May 2024

It Application Support System Analyst

Etisalat Egypt
  • Supervise and provide guidance to new staff members, ensuring they meetperformance standards and objecves.
  • Develop and implement proacve strategies to prevent technical issues andimprove operaonal efficiency.
  • Act as the acng team leader during crical and significant cases, ensuringmely resoluon and effecve communicaon within the team.
  • Idenfy and establish root causes of system errors, escalang seriousconcerns to the appropriate teams for resoluon.
  • Prepare, maintain, and update reports for each applicaon handled,documenng key metrics and performance indicators.
Feb 2022 - Sep 2022

It Application Support Senior Specialist

Etisalat Egypt
  • Collaborate with various development teams within the IT department toaddress issues impacng system producon stability.
  • Ensure the funconality and performance of applicaons to meet businessrequirements and user expectaons.
  • Analyze the impact of incidents on system stability and performance, andprepare detailed reports documenng findings and recommendaons.
  • Communicate effecvely with stakeholders to provide updates on incidentanalysis and resoluon progress.
  • Implement measures to proacvely idenfy and migate potenal risks tosystem stability.
  • Parcipate in cross-funconal teams to improve system reliability andopmize performance.
Dec 2020 - Feb 2022

It Application Support Specialist

Etisalat Egypt
  • Identify and resolve technical issues to ensure smooth operation of systemsand applications.
  • Ensure that applications meet service level agreements (SLAs) with endusers regarding performance and availability.
  • Participate in on-call rotations to provide support and address criticalissues outside regular business hours.
  • Collaborate with cross-functional teams to troubleshoot and resolvecomplex technical problems.
  • Document and track issues, resolutions, and operational procedures tomaintain a knowledge base for future reference.
  • Communicate effectively with end-users and stakeholders to provideupdates on issue resolution and ensure customer satisfaction.
Sep 2018 - Dec 2020
1 education record

Mostafa H Nashaat education

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What is Mostafa H Nashaat's role at their current company?

Mostafa H Nashaat is listed as IT Application Support System Analyst L2 | Incident Management, Agile Development, ITIL Process.

Where is Mostafa H Nashaat based?

Mostafa H Nashaat is based in Egypt, Egypt, Egypt.

What companies has Mostafa H Nashaat worked for?

Mostafa H Nashaat has worked for Trevipay and Etisalat Egypt.

How can I contact Mostafa H Nashaat?

You can use AeroLeads to view verified contact signals for Mostafa H Nashaat, including work email, phone, and LinkedIn data when available.

What schools did Mostafa H Nashaat attend?

Mostafa H Nashaat holds Bachelor Of Science - Bs, Computer Science from Ahram Canadian University - Acu.

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