• Lead the planning and implementation of ITG client projects• Facilitate the definition of project scope, goals and deliverables per client’s needs• Define project tasks and resource requirements• Develop full scale project plans using Microsoft Project and Excel• Work with client to satisfactorily plan and schedule project timelines to guarantee on-time delivery for client• Track project deliverables and communicate with client sponsors to deliver on-time and within scope and budget• Provide direction and support to project team• Keep all stakeholders updated on progress of project• Analyze business/technical requirements and objectives, perform fit/gap analysis, and provide client recommendations.• Document all client engagements including the creation of design documents, technical specifications, process documentation, specification, system deployment documents, ERP system integration and interface documents.• Implement and manage project changes and interventions to achieve defined project outputs

• Managing a team of over 16 administrative & technical staff. • Strengthening the IT infrastructure through to implementing new technologies. • Responsible for hardware and software installation, maintenance and repair. • Performing routine audits of systems and software. • Manage the IT budgets and expenditure on hardware and software. • Developing & maintaining the company IT systems, software and databases. • Recommending and implementing improvements and efficiencies. • Reporting to the Chief Executive. • Having excellent time management, confidentiality & communication skills. • Having strong IT, commercial, planning and budgeting skills. • Management of server software and associated backup routines. • To evaluate, test, advise, train and support I.T. related projects. • Procurement of IT hardware, software and maintenance products & services. • Responsible for the recruitment and training of new staff. • Writing documentation for ICT procedures, security and disaster recovery. • Maintaining documentation of changes regarding users, functions & systems.

• Gathered and understood Mardini company functional requirements. • Identified and mapped business processes. • Performed documentations and implementations. • Performed training of end-user technicians for client-based platforms. • Supported services after training to ensure smooth operations on the clients’ side.

• Ensure that ERP software meets business requirements and goals, fulfills user requirements, and identifies and resolves systems issues. • Utilize the organization’s change management process across all affected areas. • Ensure that ERP deployment enhances operating systems, networks, telecommunications, or other areas where it is deployed. • Recommend any additional hardware or software requirements needed for successful ERP deployments, configuration, or maintenance. • Assist with contracts negotiations with ERP software and service providers as needed. • Liaise with company’s ERP suppliers for prompt rectification of any problems or emergencies. • Evaluate proposals in order to identify potential problem areas, and make the appropriate recommendations. • Evaluate, install, configure, and deploy ERP applications, systems software, products, and/or enhancements to existing applications throughout the enterprise. • Collaborate with analysts, designers, and system owners in the testing of ERP software programs and applications. • Ensure that any ERP integration into company systems meets functional requirements, system compliance, and interface specifications. • Perform daily monitoring and troubleshooting of the ERP system; install and configure patches and upgrades as required. • Prepare and deliver activity and progress reports for presentation to the executive management team. • Provide direction for the application team in support of ERP operations. • Coordinate feasibility studies for ERP products under consideration for purchase, and give advice based on findings. • Liaise with network administrators and software engineers to assist with design specifications, program logic, and data conversions

- Manage the ERP modules (POS,HR, Inventory Control, AR, AP ).- Trouble shooting and detect any illegal transactions throughout the ERP- Conduct meetings with software supplier for any modifications needed.- Test system modules, prepare list of customization and bugs.- Analyze and develop Pivot reports for business process.- Assist software vendor in solving technical issues and needs.- Modify existing ERP reports to suit our business requirements.- Backup and recovery Oracle database structure.- Create & follow-up on technical risks towards data, software and develop policies to minimize the effect of such risks.- Assist in the creation of policies and procedures throughout the software development cycle to maximize the efficiency, effectiveness and overall quality of information systems.

- Support and manage 15 remote locations- Manage the P.O.S, Inventory control, AR, AP and GL modules.- System Trouble shooting and user support.- Trouble shooting and detect any illegal transactions throughout the ERP.- Providing all required trainings and documentation for the system.