Mostafa Seoudi Email and Phone Number

- In charge of the Reservation Department since May 2016 until February 2019- Assigned in Aurora Beach Safari – Marsa Alam from December 2018 – May 2019 handling allmatters related to Front Office, House Keeping and Reservations.Main Responsibilities:− Manage and motivate the Front Office team in order to provide a high standard of service for customers.− Develop high quality relationships with guests throughout their stay.− Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.− Oversee and monitor guest arrivals and departures with the front office team.− Ensure that personalized service is offered to each and every guest.− Ensure that the pricing policy and internal audit procedures are applied.− Supervise the management of debtors, group and individual guest invoicing and cash operations.− Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.− Prepare monthly and daily revenue report and circulate to all HOD's.− Assist FOM preparing action plans according to occupancy forecast.− Assist FOM in recruiting new members for the Front Office.− Supervise and monitor the training of the new employees.− Ensure team members are up to date with the hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.Extra Responsibilities:- Act as manager on duty of the hotel as per schedule.- Replacing the Front Office Manager when on vacation.

− Oversee front office operations in the absence of the front office manager or assistant front office manager.- Assist FO Manager in the interview process to establish a hospitality oriented team.- Train and develop front office agents.- Supervise the Guest Service Agents, Responsible for their Good Appearance and Conduct.- Supervise and participate in all activities related to the process of rooming Hotel Guests.- Ensure that all Guests receive a courteous welcome upon check in.- Ensure Proper Shift Hand Over, Revising the Shift Duties List completed efficiently.- Supervise room assignment with concerned FO Sections and other Hotel departments.- Ensure that Billing Instructions are accurate and clear.- Make Necessary arrangements for groups check in – Out.- Prepare and submit all reports requested by the Front Office Manager.- Handle Complaints with immediate action and through Proper follow up.- Acts as a Salesperson in order to maximize the Rooms revenue.- Establish and maintain effective employer relations.Extra Responsibilities:- Act as manager on duty of the hotel as per schedule.- Replacing the Night Manager when on vacation.

- Supervise the Guest Service Agents, Responsible for their Good Appearance and Conduct.- Supervise and participate in all activities related to the process of rooming Hotel Guests.- Ensure that all Guests receive a courteous welcome upon check in.- Ensure Proper Shift Hand Over, Revising the Shift Duties List completed efficiently.- Supervise and Coordinate room assignment with FO Sections and other Hotel departments.- Check all Registration Cards before Filing.- Ensure that Billing Instructions are accurate and clear.- Make Necessary arrangements for groups check in 􀍴 Out.- Prepare and submit all reports requested by the Front Office Manager.- Handle Complaints with immediate action and through Proper follow up.- Acts as a Salesperson in order to maximize the Rooms revenue.- Establish and maintain effective employer relations.Extra Responsibilities: Replacing the Night Manager when on vacation.

- Greet and register incoming guests.- Process guest folios and collect payment.- Administer and manage cash handling responsibilities.- Handle guest requests and concerns promptly and with courtesy.- Assist guests with any inquiries regarding local entertainment, restaurants, transportation ... etc.- Maintain efficient and effective flow of information with guests and all internal departments.- Handle additional duties as needed by guests or management.Extra Responsibilities: Acting as the Night Manager for 6 months when the position was vacant.