Customer-centric professional with 14 years of experience within vehicle sales and financial sector, providing exceptional customer advisory services to ensure customer satisfaction and profitability. Leveraged effective customer service and issue resolution skills to approach every problem calmy and with analytical strategies for quick resolution. Demonstrated history assisting clients with financing and insurance options to allow clients to qualify for purchases. Proven success implementing promotional initiatives, marketing programs, and sales training to drive business development, customer acquisition/retention, and sales growth.