Senior Manager Information Technology Infrastructure
Current- Managed IT operations budget for all hardware, software, and IT staffing requirements.- Supported the entire IT enterprise, including corporate headquarters, training and service centers, factories, and global remote sales offices.- Drive company change to digital transformation.- Train employees regarding safe practices for the use of data and new systems.- Defined requirements for help-desk ticketing program that improved overall reporting and visibility of operational performance metrics to ensure IT service delivery improvement.- Maintaining the highest level of customer support for the customer base through proactive management and implementation of continuous improvement initiatives.- Manage IT security and book documentation for internal and external client security audits.- Design and develop the corporate IT infrastructure including Voice/Data Networks, System Administration, Desktop, and Data Center Management. - Managed datacenter in the cloud and built cloud-based VPN tunnels to ensure secure connectivity between remote sites.- Manage and set up virtual environments on premises or on cloud including maintenance and taking inventory of the network.- Manage day-to-day computer and technical operations and staff functions.- Create and implement strategic plan and upgrade paths for the migration of legacy core systems.- Oversee day to day infrastructure activities while maintaining budget and expenses.- Ensure compliance to IT policy, process, and operation.
