Mostafa Mohy El-Den Email and Phone Number
Through my Journey of 5 years in customer support I realized that I have a passion for listening to others carefully and I got happy when I was able to solve a client's complaint. And, most importantly I figured out the key of getting the client happy or at least satisfied when he feels that I’m doing my best to solve what he suffers from even though he and I are assured there is no way to solve it. But being kindful and a good listener is the most important for the client.In addition, Part of my job is to offer him discounts or introduce a new product, this added to me new skills related to sales indirectly.Customer support is more than receiving dozens of calls or emails, it reflects on company repetition and gets the client back again.you can reach me viaE-Mail: - mostafa29mohy@outlook.comMob: - 01110805769
Sye English Community
View- Website:
- syecommunity.com
- Employees:
- 158
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Senior Customer Care OfficerSye English CommunityGiza, Giza Governorate, Eg
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Customer Relations SpecialistSye English Community May 2024 - PresentGiza, Al Jizah, Egypt* Resolving escalated customer complaints and refund requests, always aiming for a positive outcome.* Ensure that customer service team follow quality procedures and support them during calls.* Prepare daily and monthly reports to keep everyone informed and focused on our goals.* Collaborate with other departments (Educational team, sales, admins, front disk) to help customers and solve problems.
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Customer Care RepresentativeSye English Community Feb 2024 - May 2024Giza, Al Jizah, Egypt• Managed incoming calls with timeliness, explaining service benefits, and resolving issues.• Directed clients to relevant channels.
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Customer Support SpecialistMinlo Dec 2022 - Aug 2023Cairo, Egypt• Spearheaded sales operations, managing incoming calls efficiently and resolving issues.• Utilized CRM for maintaining positive client relationships and ensuring future sales.• Directed potential customers to company channels.• Provided detailed explanations of service benefits, improving customer understanding. -
Customer Care RepresentativeVezeeta Apr 2022 - Dec 2022Cairo, Egypt• Leveraged CRM for client affairs support, making outgoing calls to understand opinions.• Managed incoming calls with timeliness, explaining service benefits, and resolving issues.• Directed clients to relevant channels, showcasing CRM utilization skills.• Conducted regular reviews of customer accounts, ensuring accuracy. -
Customer Service RepresentativeUnited Egyptians Feb 2021 - Mar 2022Cairo, Egypt• Executed client affairs support, managing customer orders through diverse channels.• Achieved sales goals by introducing promotions, demonstrating CRM proficiency.• Coordinated with the Branch Staff, avoiding complaints, and ensuring timely deliveries.• Communicate with customers to address problems and ensure satisfaction. -
Operations SpecialistTriple A Factory Mar 2019 - May 2021Cairo, Egypt• Organized daily production processes to improve efficiency and quality.• Executing vendor orders and supervising order management and problem solving.• Collaborate with management to identify and solve distribution challenges.
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Vodafone Corporate Customer Service RepresentativeWasla Outsourcing Nov 2017 - Feb 2019Cairo, Egypt• Implemented the First Call Resolution (FCR) concept for resolving customer inquiries promptly.• Managed and resolved customer-related issues, ensuring high levels of customer satisfaction.• Provided Vodafone Egypt customers with comprehensive information about products and services.• Followed up on customer inquiries and feedback, delivering timely responses and solutions. -
Trainee - Efe ScolarshipEducation For Employment-Egypt Oct 2017 - Nov 2017Cairo Governorate, EgyptFull Time course 5 days a week for 2 months from 9 A.M to 5.30 P.M in English.-Content of the program:- Business English - Pronunciation - business skills- C.v / resume Writing - Interview Skills-Microsoft Skills -
ManagerMohy El-Den Store Jan 2005 - Nov 2017Cairo• Resolved operational challenges and proposed strategies for workflow improvement.• Facilitated communication with merchants to ensure the availability of necessary resources.• Interacted directly with customers, addressing their concerns and overseeing service enhancements.• Conducted repairs on electrical devices, ensuring quality and efficiency in service delivery.
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Digital Project Coordinator InternshipMedia Pan Arab Jul 2017 - Aug 2017Cairo• Solve the problems that arise and make suggestions for the development of work.• Doing necessary needed researches.• Keep track of existing projects and discover existing problems. -
DelegateMaaan Feb 2013 - May 2013Cairo, EgyptA group of young entrepreneurs provide youth to get fit enough with labor market needs.
Mostafa Mohy El-Den Education Details
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Public Law
Frequently Asked Questions about Mostafa Mohy El-Den
What company does Mostafa Mohy El-Den work for?
Mostafa Mohy El-Den works for Sye English Community
What is Mostafa Mohy El-Den's role at the current company?
Mostafa Mohy El-Den's current role is Senior Customer Care Officer.
What schools did Mostafa Mohy El-Den attend?
Mostafa Mohy El-Den attended Cairo University.
Who are Mostafa Mohy El-Den's colleagues?
Mostafa Mohy El-Den's colleagues are Tasneem Mohamed, Fatma Sayed, Esraa Ibrahim, Elhamy Aly Badr, Sye English Community, Mohamed Magdy, Sondos Sayed.
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Mostafa Mohy El-Den
Cairo
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