Mostafa Mohy El-Den Email & Phone Number

Giza, Giza Governorate, EG

Giza, Al Jizah, Egypt

* Resolving escalated customer complaints and refund requests, always aiming for a positive outcome.* Ensure that customer service team follow quality procedures and support them during calls.* Prepare daily and monthly reports to keep everyone informed and focused on our goals.* Collaborate with other departments (Educational team, sales, admins, front.

Giza, Al Jizah, Egypt

• Managed incoming calls with timeliness, explaining service benefits, and resolving issues.
• Directed clients to relevant channels.

Cairo, Egypt

• Spearheaded sales operations, managing incoming calls efficiently and resolving issues.
• Utilized CRM for maintaining positive client relationships and ensuring future sales.
• Directed potential customers to company channels.
• Provided detailed explanations of service benefits, improving customer understanding.

Cairo, Egypt

• Leveraged CRM for client affairs support, making outgoing calls to understand opinions.
• Managed incoming calls with timeliness, explaining service benefits, and resolving issues.
• Directed clients to relevant channels, showcasing CRM utilization skills.
• Conducted regular reviews of customer accounts, ensuring accuracy.

Cairo, Egypt

• Executed client affairs support, managing customer orders through diverse channels.
• Achieved sales goals by introducing promotions, demonstrating CRM proficiency.
• Coordinated with the Branch Staff, avoiding complaints, and ensuring timely deliveries.
• Communicate with customers to address problems and ensure satisfaction.

Cairo, Egypt

• Organized daily production processes to improve efficiency and quality.
• Executing vendor orders and supervising order management and problem solving.
• Collaborate with management to identify and solve distribution challenges.

Cairo, Egypt

• Implemented the First Call Resolution (FCR) concept for resolving customer inquiries promptly.
• Managed and resolved customer-related issues, ensuring high levels of customer satisfaction.
• Provided Vodafone Egypt customers with comprehensive information about products and services.
• Followed up on customer inquiries and feedback, delivering timely responses and solutions.

Cairo Governorate, Egypt

Full Time course 5 days a week for 2 months from 9 A.M to 5.30 P.M in English.-Content of the program:- Business English - Pronunciation - business skills- C.v / resume Writing - Interview Skills-Microsoft Skills

Cairo

• Resolved operational challenges and proposed strategies for workflow improvement.
• Facilitated communication with merchants to ensure the availability of necessary resources.
• Interacted directly with customers, addressing their concerns and overseeing service enhancements.
• Conducted repairs on electrical devices, ensuring quality and efficiency in service delivery.

Cairo

• Solve the problems that arise and make suggestions for the development of work.
• Doing necessary needed researches.
• Keep track of existing projects and discover existing problems.

Cairo, Egypt

A group of young entrepreneurs provide youth to get fit enough with labor market needs.