Mostafa Abdelhamid Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

• Drive strategic digital initiatives across the organization, focusing on modernizing processes through automation and Power Platform tools (Power Apps, Power Automate, Power Pages) to enhance operational efficiency and.
• Lead the implementation of digital transformation projects, ensuring seamless integration of technology and improved cross-departmental collaboration.
• Budget planning and management, including oversight of digital transformation investments to… Show more
• Budget planning and management, including oversight of digital transformation investments to ensure optimal ROI while aligning with long-term business goals.
• Develop and track OKRs (Objectives and Key Results), ensuring that the digital transformation goals are met, including automating workflows, improving efficiency by at least 25%, and reducing manual processes.
• Mentor and manage technical support and automation teams, providing guidance on technology adoption, upskilling team members, and implementing Power Platform solutions.

• Drive, self-motivation, and the ability to work independently.
• Knowledge and understanding of best practice frameworks (such as ITIL and service desk management) for the delivery of IT services.
• Working accurately and confidently with service desk tools and technology.
• Oversee the day-to-day operations of the Technical Support with detailed reporting.
• Provide direct supervision of the technical support staff, which may include recruitment, evaluations, and disciplinary… Show more
• Provide direct supervision of the technical support staff, which may include recruitment, evaluations, and disciplinary also record and track team SLAs and workflows and Assist in the creation of the team OKRs.

• Resolving technical issues, maintaining hardware and software installations, and improving IT systems.
• Develop and implement solutions to network issues, system administration problems, and application errors, as well as monitoring systems to identify potential system errors.
• Records required customer problem information in the Manage Engine Ticketing System. Updates tickets with appropriate journal entries of activities and closes tickets with resolutions entered upon job… Show more
• Records required customer problem information in the Manage Engine Ticketing System. Updates tickets with appropriate journal entries of activities and closes tickets with resolutions entered upon job completion.
• Supporting end-users on a corporate network involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, and Directory Services.
• Collecting and disseminating data reports according to use.

• Take the lead with our outsource team (8 agents) to support the MEA area with more than 3,7K users.
• Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality.
• Engage in… Show more
• Engage in research and in-depth troubleshooting to resolve technical issues with global team staff when necessary.
• Records required customer and problem information in the Service-now Ticket System. Updates tickets with appropriate journal entries of activities and closes tickets with resolutions entered upon job completion.
• Accomplished a full-time Digital Assignment (Recognized as Top assignee).

My responsibility is to review the Site's computer systems, document any changes made, and make recommendations for improvements. Set up internet and network systems and configure routers and servers. Also dealing with network security. In addition, troubleshooting or repairing networking issues. Additional job responsibilities: 1- Set security and.

Make sure network availability to all users of a local area network (LAN) or wide area network (WAN) I installed, configured, supported, and monitored our organization network, tested website performance, and performed needed upgrades and maintenance. Planning for disaster recovery and other backup contingencies, diagnose and troubleshoot hardware.

• Effectively, professionally, and respectfully represent other Information Technology staff members, teams, and their services to the client community.
• Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality.
• Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality.
• Determines the most effective manner to resolve a client's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with full-time staff when necessary.
• Records required customer and problem information in the HEAT Call Ticket System. Updates tickets with appropriate journal entries of activities and closes tickets with resolutions entered upon job completion.
• Working on Active Directory, firewall (Juniper), DHCP, Antivirus server (Kaspersky), and Windows Server 2012. Show less

• Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality.
• Determines the most effective manner to resolve client's technical issues. Engagement in research and in-depth troubleshooting… Show more
• Determines the most effective manner to resolve client's technical issues. Engagement in research and in-depth troubleshooting to resolve technical issues.
• Records required customer and problem information Ticketing System. Show less