Organizational development including the development and implementation of humanresource policies and procedures, organizational charts.Responsible for talent acquisition and recruitment processes.Responsible for creating and updating job descriptions.Responsible for employees training & development.Responsible for the development of performance management systems.Organize semi-annual and annual employee performance reviews.Preparing organization chart.• Prepare the job description.Preparing a monthly HR report to the HR Sector head.Handling social insurance issues and related governmental paperwork.

Creating, implementing, and evaluating all humanresource department policies,procedures, and structures.Managing health and life insurance programs.Designing and implementing effective training and development plans.Performing quarterly and annual employee performance reviews.Ensuring all employee records are maintained and updated with new hire information orchanges in employment status.Identifying the company’s hiring needs and managing the recruitment process to ensureit runs smoothly.Tracking department budgets.Responding to employees’ queries and resolving issues in a timely and professional manner.

Creating a recruitment plan and calendar accordingto operation and sales projections.Generating official internal documents such as offer letters, appointment letters, salaryslips and warning letters.Creating on boarding plans and educating newly hired employees on HR policies, internalprocedures and regulations.Maintaining physical and digital files for employees and their documents, benefits andattendance records.Creating employee engagement plans, getting necessary budget approval and initiating activities.

Transfer data from paper formats into computerfiles or database systems usingkeyboards, data recorders or optical scanners.Type in data provided directly from customers.Create spreadsheets with large numbers of figures without mistakes.Verify data by comparing it to source documents.Update existing data.Retrieve data from the database or digital files as requested.Perform regular backups to ensure data preservation.Sort and organize paperwork after entering data to ensure it is not lost.

Manage large amounts of inbound and outboundcalls in a timely manner.Follow communication “scripts” when handling different topics.• Identify customers’ needs, clarify information, research every issue and providesolutions.• Build sustainable relationships and engage customers by taking the extra mile.• Keep records of all conversations in our call center database in a comprehensible way.• Frequently attend educational seminars to improve knowledge and performance level.• Meet personal/team qualitative and quantitative targets.

Assist with all internal and external HR relatedinquiries or requests.Maintain both hard and digital copies of employees records.Assist with the recruitment process by identifying candidates, performing referencechecks and issuing employment contracts.Assist with performance management procedures.Schedule meetings, interviews, HR events and maintain agendas.Coordinate training sessions and seminars.Perform orientations and update records of new staff.Produce and submit reports on general HR activity.Assist with payroll and ad-hoc HR projects.Support other assigned functions.Keep up-to-date with the latest HR trends and best practices.