Mostafa Abedi Email & Phone Number

'S-Hertogenbosch, Nb, Nl

'S-Hertogenbosch, North Brabant, Netherlands

Malaysia

Primary:> Supporting mission-critical heavily customized Supply Chain solutions of 300 customers across 80 countries globally within a 24/7 team> Performing Root Cause Analysis (RCA) investigations (Software Forensics) where software unexpectedly stopped functioning > Interpreting fellow developers' proprietary logic code under time-sensitive situations and formulating hotfixes for live solutions while meeting Service Level Agreements (SLAs)> Updating and maintaining documentation related to each implementation and the software as a whole> Analyzing and resolving dynamic technical/functional problems from various individually customized Quintiq application> Providing technical solutions and advice to customers and partners > Investigating and solving various integration issues related to integration between middleware technologies and customized applications including SAP, PTV, BIRT, etc.> Investigating storage-related issues, caused by DB integrity, local disk integrity, or network interruptions> Working on problems and incidents concerned with Virtual Machines and Databases (Oracle, SQL Server, etc)> Contributing to various process, performance and security improvements within and beyond the company> Supporting mobile Quintiq client applications (iOS and Android)> Collaborating with internal experts worldwide to discover technical solutions and contribute to the Quintiq technical knowledge base with new findings> Performing consistently better than expectations on every annual performance review> Advising customers with the best practices and the correct configuration for using the Quintiq software> Monitoring cloud-hosted customers to ensure their continuous and seamless running> Reproduction of software issues> Leading a shift of consultants Secondary activities:* Please refer to the linked document for the full list

Selangor, Malaysia

I started my career at Quintiq as a first line consultant. This made me involved broadly in all support and Quintiq related matters and in touch directly with the customers on a daily basis. In this role, I was the first point of customer contact and communicated with them through calls and emails, provided predefined solutions to known problems where it was deemed suitable, maintained and improved the support knowledge base and monitored status systems hosted by Quintiq and flag problems.

Multimeida University

I volunteered as a student tutor for multiple subjects offered at the Multimedia University while I was an undergrad student there. This meant that I assisted the instructors during the lab/tutorial sections of the course by helping individual students. The subjects included “Computer Programming”, “Data Structures And Algorithm Analysis” and “Programming Fundamentals”.Note: this was voluntary work which was done without any compensation. The experience was not continuous, it was done "on and off" during the period of my undergraduate studies.

During a course of 3 months, I was assigned to study about data compression and its applicationson biomedical data such as EEG, ECG and EMG signals under the supervision of Dr. Kannan Ramakrishnan.

I was teaching students ranging in age from 14 to 50 in classes having capacities of 4 to 10 students. My goal was to help them become fluent in English.