o Provide all aspects of end user support and perform systems administration tasks.o Administer and maintain end user accounts, permission and access rights.o Assist IT management with the development of IT processes, procedures and controls.o Work with end-user and facilities on planning and executing employee moves.o Support in developing and maintaining an inventory of all IT equipment, software and other components; ensure databases are kept current and software licenses are updated.o Help to administer photocopier and printers service contracts.o Maintain the local phone system and networks to ensure the efficiency of the end user points.o Identify and resolve any issues discovered during regular scans and maintenance process for the IT equipment.o Accurately document and track trouble tickets and manage the hardware repair and maintenance process with third parties.o Assist in the testing of new systems.o Connect machine to domain and takes PC backup as per the procedure and perform PC and networks installations with the required applications.

o Ensure the security and the appropriate classification of the unit documents, references and related materials in a specific location.o Ensure the using of the recent forms and formats within the unit activities.

o Support in providing substantial input to the business and product development process.o Support in finalizing the formatting and the final versions of reports and proposals.

o Oversee all technology operations and evaluate them according to established goals.o Devise and establish IT policies and systems to support the implementation of strategies set by top management.o Analyze the business requirements of all departments to determine their technology needs.o Consult the purchase of efficient and cost-effective technological equipment and software.o Inspect the use of technological equipment and software to ensure functionality and efficiency.o Analysis, implementation and evaluation of IT systems and their specifications to upgrade as business need.o Perform backup operations of all networks.