Mostafa Hafez, Prince2 Email & Phone Number

Lead ERP Implementation across all functions. Implement Business intelligence solutions to drive and enhance business decisions. Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

Egypt

Management IT of Different Group Business lines : Manufacturing Companies ( Insutech Company – Block Company) Education (New Generation International School – BalancED Company) Microsoft License service provider ( Digitech) IT Structure Development across for each business line.Oversees the streamlined operations of all IT departmentsManage IT departments operational and strategic planning, including business requirements, and project planningDevelop and review budgets for different IT departments and ensure they comply with stated goals, guidelines, and objectivesReview performance of IT systems to determine operating costs, productivity levels, and upgrade requirements

10Th Of Ramadan,

Oversees the streamlined operations of all IT departmentsManage IT departments operational and strategic planning, including business requirements gathering ,POC ,and project planning & executionDevelop and review budgets for different IT departments and ensure they comply with stated goals, guidelines, and objectivesReview performance of IT systems to determine operating costs, productivity levels, and upgrade requirementsBenchmark, analyse and implement improvement of the IT infrastructure and IT systemsDevelop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and make the appropriate awardDevelop business case justifications and cost/benefit analysis for IT spending and initiativesDirect research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement effortsDevelop and implement all IT policies and procedures for architecture, security, disaster recovery, standards, purchasingOversee negotiation and administration of vendor, outsourcing, consultants’ contracts and service agreementsManage IT staffing & Development PlansEstablish and maintain regular written and in-person communications with the organization’s executivesHands on experience in wide range of services. (Vmware, Backup Exec,Service Desk tools, Sophos XG Firewalls , Oracle ERP, Advanced Planning Systems, 3PAR SAN storage,HP Blade Servers, and other operations systems.)

Egypt

Provide functional and technical expertise within multiple business areasConduct business analysis to identify opportunities for improvement taking into consideration integration with other Business Applications.Recommend & implement, under the supervision of the Solutions Manager, new Business Applications to meet business objectives in line with Company strategies. Participate with both the Solutions Manager and the IT Projects Manager in developing S/W implementation plans. Perform testing & customization tasks in new Business Applications implementations.Develop specifications and user manuals for new modifications. Provide users with customized training in line with new business requirements and new Business Applications. Upgrade Business Applications to latest versions, as well as apply any fixes within commercial area.Participate in developing, maintaining, as well as follow up all IT related policies, procedures, and working instructions.

Oracle Supply Chain Management applications Consultant . •Responsible for business processes requirements analysis, definition and solution design workshops•Responsible for performing gap analysis between the current business needs and the application functionally•Responsible for business processes re-engineering & enhancements•Responsible for building the future process model•Responsible for mapping future business processes models to oracle functionalities•Responsible for Solution Testing•Responsible for define & perform modules setup & parameterization•Responsible for data uploading on production server•Responsible for defining security (users & responsibilities) •Responsible for providing end-users Training for using the application and insuring they can use it fully and effectively•Responsible for Post Production Support•Solve daily work problems & relate any new functions required to cover new business processes requirements

Helpdesk support – Maximo “IBM Ticketing system” Operating systems (XP ,Vista ,Server 2000\2003) Remote support & assistance, VMware administration, . Backup & Restoration – Daily maintenance and problem resolutionNetwork Troubleshooting & Problem AnalysisConfigures, tests, and maintains Network Devices and related services.

Hardware maintenance - Installation of OS (XP ,Server 2000\2003) Network Administration (Workgroups - Domains - Security - Active Directory) Website and Mail Administration - Render Farm maintenance.Network Configuration & testing.

Vodafone Egypt- Smart Village

Trainee1. GSM .2. Linux shell commands.3. SDP –acceptance.4. Problems appeared in training period :..............a. MMS was not correctly charged..............b. IVR Problems. DUE to upgrading SOLARIS OS ...............c. fraud cases .

Bachelor Of Engineering, Electronics And Communication

Activities and Societies: "Steps Towards Progress" STP07 : HR Committee member STP08 : Trainer "New technologies and General Engineering.

Certificate Of, Secodary School Education, Excellent