Mostafa Hamidi Email & Phone Number

Brooklyn, New York, United States

Brisbane, Queensland, Australia

Floyds Knobs, Indiana, United States

West Jordan, Utah, United States

Los Angeles, California, United States

Poznań, Wielkopolskie, Poland

• First point of contact for clients in both English and French languages, via multiple communications methods, per established customer service and quality guidelines • Troubleshoot / fix issues on first contact if possible. • Troubleshoot, collect information, and escalate to Tier 2 & 3 support if not able to fix the issue right away. • Provide and obtain timely updates to/from relevant parties (internal and external), ensure all issues are chased throughout the incident life cycle, manage the resolution of issues, and keep clients informed unless otherwise specified by specific clients. • Keep ownership of tickets till resolution. • Follow Outage procedures and Support processes as required and keep Customers and Management up to date at all times • Challenges the status quo and seek constant service improvements. • Using all available resources (including but not limited to: training, knowledge base, intuition, and escalation resources), resolve or escalate customer incidents per established guidelines, processes, and service level agreements. i.e. Provide quality solutions in a timely manner. • Ensure ticket documentation is accurate and thorough. • Identify recurring incidents and trends and escalate appropriately.

Opole, Opolskie, Poland

• Handle incoming phone calls, e-mails and chat from customers regarding technical issues related to everyday usage of a computer• Analyze and resolve most common enquiries using step-by-step solutions• Deliver high quality standard service to customers • Cooperate with IT specialist team to deal with more complex issues

Master'S Degree, Data Science And Business Analytics

Bachelor'S Degree, International Business

Bachelor's Thesis: The economic consequences of Covid-19 for the IT Industry. Case of Facebook.

Diploma Certificate, Finance

Intensive Summer Program “From traditional Finance to Neurofinance”