• Provide first line application support for 12 branch offices.• Troubleshoot and resolve technical issues related to software.• Escalate complex problems to second line support or vendors as needed.• Responsible for operation of software applications and their various components, including setup configuration, Data entry.• Provide 24/7 technical Support (Remote and On Site)• Develop operational reports.• Co Second line support to Building automated reports and dashboards via Power BI.• Implementing software for end usersCompleted Projects | UX UI Designer Mobile App Appointment – Link• Collaborate with project stakeholders to understand user needs and requirements for the mobile application.• Designed the user interface for a mobile application to improve the appointment booking process for WHAM Clinic.• Create wireframes, prototypes, and high-fidelity designs for the appointment scheduling feature within the app.• Work closely with developers to ensure the design is implemented correctly and effectively.

• Responsible for administration and operation of the HIS applications and their various components, including Setup Configuration, Data entry, maintenance, testing, troubleshooting, and Quality management.• Implementing and supporting HIS Application and making policies for using it and permissions for using by the user's need. • Receiving vendor Engineer of HIS Application on the use of information systems, and excellent capabilities in knowledge transfer initiatives and delivering training courses on the use of information systems to hospital various categories of end-users.• Follow up Integration services with vendor HIS applications to ensure they work smoothly. • Responsible for documenting system incidents related to the software applications, and reporting them to the IT System administrator, hospital HIS support team, and HIS vendor support team, as per the agreed support mechanisms.• Perform user and group account administration, via coordination with various functional heads.• Perform change requests and apply new policies on the HIS software for the applications/workflows related to all business functions.• Monitor system effectiveness and performance to determine any potential problems, report critical findings to peers and managers, and resolve somewhat complex problems related to different HIS modules.• Provide 24/7 technical support (with other team members).• Participate in disaster recovery initiatives.

• Solving technical incidents.• Installing OS on newly purchased computers.• Installing new IP Phone sets, and troubleshooting their issues.• Configure Inbound Routes on Yastar & Grandstream (VOIP).• Administering the video conference sets and setup VC meetings.• Installing and Troubleshooting Windows 7 - 10 and Windows 11.• Installing and Troubleshooting Windows server 2016.• Installing Active directory, Group Policy, File Share.• Provide 24/7 technical support .• Troubleshooting PC, Laptops, and mobile devices/printers issue connection.• Managing and Troubleshooting Special Hospital Software.• Implementing and supporting HIS Application and making policies for using it and permissions for using by the user's need. • Virus/spyware removal