•Transport & Dispatch Operations: Plan and manage daily transportation and dispatch schedules for timely deliveries,Optimize routes and fleet utilization to reduce costs.•Fleet & Maintenance Management: Oversee vehicle maintenance, fuel usage, and compliance with safety regulations and Ensure fleet readiness and minimize downtime.•Team Leadership: Supervise and motivate drivers, dispatchers, and support staff and Conduct performance evaluations and training programs.•Cost Control & Budgeting: Develop budgets and implement cost-saving strategies and Monitor expenses related to fuel, maintenance, and transport operations.•Compliance & Safety: Ensure adherence to transportation regulations and safety protocols and Conduct regular safety audits and training sessions.•Customer Service & Issue Resolution: Address customer inquiries and resolve delivery-related issues promptly, and also ensure clear communication regarding delivery schedules and delays.•Performance Monitoring and Reporting: Track key performance metrics like on-time delivery, fleet efficiency, and cost per delivery and Prepare regular reports on transportation and dispatch performance for senior management, highlighting successes and areas for improvement.•Vendor and Stakeholder Management: Manage relationships with third-party logistics providers, including contract negotiation and performance monitoring and Act as the primary point of contact for resolving dispatch, transportation or delivery-related issues with internal and external stakeholders.•Technology and Innovation: Utilize transportation management systems (TMS) and GPS tracking to improve operational efficiency and provide real-time visibility of shipments and Stay updated on industry trends, emerging technologies, and best practices to enhance transport operations.

•3PL Provider Management:Manage onboarding, contracts, relationships, and performance of third-party logistics providers and Negotiate service agreements, pricing, and performance metrics to meet business goals.•Operational Oversight:Oversee inbound, outbound, and distribution center logistics to ensure smooth operations and Monitor daily operations, including order fulfillment, transportation, delivery and warehouse activities.•Cost Control & Optimization:Identify opportunities to reduce logistics costs through process improvements and required optimization. Also monitor and analyze logistics expenses to ensure cost-effective operations.•Performance Monitoring:Track key performance indicators (KPIs) such as on-time delivery, Attempt accuracy, Lead time etc. Also generate regular reports and conduct WBR(Weekly Business Review) meeting on 3PL performance and recommend improvements.•Compliance & Safety:Ensure all 3PL activities comply with regulatory requirements, safety standards, and company policies and Conduct audits, 3PL visit and implement corrective actions as needed.•Collaboration & Communication:Collaborate with internal teams and 3PL to align logistics activities and raised issue.•Technology & Innovation:Utilize all sort of logistics systems (LMS, TMS, LNP, LOP) and data analytics to improve visibility and decision-making. Also stay updated on industry trends and innovations in 3PL management.•Partnership and Project:Initiate and oversee different projects with 3PL partners and collaborate regarding all subject of partnership such as logistics partnerships, driving growth, performance, project initiatives, 3PL development and Strategies.

• OKR-driven and focused to meet the company's goal and achieve assigned targets and Set KPIs and assign KR targets to the team.• Ensure standard merchant support.• Combine the team performance and report to Business leaders. • Review and participate in WBR with clients for service betterment.• Take part in growth and partnership enhancement programs of SMEs.• Direct sales B2B, Launching projects for sustainable growth, Periodic client visits etc• Generating all kinds of reports for internal and external stakeholders.• Preparing/validating reconciliation and billing data.• Following up on different projects like EX: Daraz Collection Point and Redx Mudi Project.

• Ensure on-time movement (Delivery, Pickup, and Return) of parcels. • Manage the 3rd Party & own vehicles and ensure cost-efficient transport management. • Prepare the daily route schedule and place the vehicle requisition to vendors and assign the vehicle based on delivery schedule. • Prepare the loading sheet and loading summary & reconciliation • Plan and optimize transportation routes to ensure efficient and timely delivery of goods.• Coordinate with 3rd party transport vendors and internal stakeholders for smooth distribution operations. • Analysis the product transportation cost and take the initiative to reduce the product distribution cost.• Preparing/validating reconciliation and billing data. • Working on contract and legal aspects with vendors.

• Co-ordinate with all third-party delivery partner to perform smooth delivery operation.• Responsible for all handover, delivery and return operation of products.• Working on global and local system for daily operations and excel reporting regarding different parameters.• Being a KAM-Associate for assigned 3PL.• Worked for the development and betterment of 3PL to increase the efficiency and performance for Daraz parcels.• Handling customer issues and ensure better CXP of 3PL's shipments.• Verifying monthly reconciliation of different 3PL.

• Providing customer and merchant service• Responsible for packages handover.• Resolving Customer Issues through salesforce.• Outbound calling for delivery verification and generating CXP report upon customer feedback anddifferent types of Data entry.