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Mostafa Selim is listed as Customer Experience Supervisor | 8+ Years in Call Center & Operations Management | Data-Driven, Supplier Management (Primary Contact), Automotive Industry Knowledge. at AMAN Holding, based in 6th Of October, Al Jizah, Egypt. AeroLeads shows a matched LinkedIn profile for Mostafa Selim.
Mostafa Selim previously worked as Customer Excellence Supervisor at Aman Holding and Community Management Lead at Raya Cx. Mostafa Selim holds Bachelor'S Degree, Finance, C from Misr University For Science And Technology.
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With over 9 years of experience in call center and operations management, I specialize in optimizing service delivery, driving process compliance, and enhancing performance through strategic initiatives. Currently, as a Customer Excellence Supervisor at Aman Holding, I manage external call center operations, ensuring alignment with business objectives while overseeing supplier relationships, performance audits, and cost-efficiency. My experience spans supervising digital services and customer care teams, implementing improvements in multi-channel support, and fostering high-performance cultures across teams. I leverage data-driven insights to continuously improve processes, ensuring high-quality service across all customer touchpoints.
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Qesm El Maadi, Cairo, Egypt
Oversee and manage daily operations of the external call center, ensuring smooth and efficient service delivery.Coordinate and align all processes and procedures between Aman Holding and the external call center to ensure consistency and quality in service.Handle the management of monthly invoices for all lines of business within Aman Holding, including e.
6th Of October, Al Jizah, Egypt
General Motors Middle-East- Supervise community managers, website chat and WhatsApp representatives.- Assisting representatives with all information required to respond to the customer in a timely manner.- Following the potential social media crisis process by escalating directly to the concerned brand focalpoint.- Aligning with all brands agencies on the.
Cairo, Egypt
Nissan Middle-East- Supervise customer service representatives.- Ensure that customers receive the quickest service possible.- Assist representatives in handling disappointed customers.- Determine a course of action to resolve customer problems.- Interact with customers using phone, email, and company websites.- Provide assistance to representatives during.
6th Of October, Al Jizah, Egypt
General Motors Middle-East- Respond to comments and customer queries in a timely manner.- Monitor and report on feedback and online reviews.- Organize and participate in events to build community and boost brand awareness.- Coordinate with Marketing, PR and Communications teams to ensure brand consistency.- Build relationships with customers, potential.
6th Of October, Al Jizah, Egypt
General Motors Middle-East- Handles customer inquiries from beginning of the inquiry to its closing.- Resolves customer complaints & problems aiming for customer satisfaction.- Achieve quality communicated targets.- Maintains confidentiality of RCC’s client & customer data.- Alerts the Team Leader on issues or concerns that require escalation..
Cairo, Egypt
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Mostafa Selim works for AMAN Holding.
Mostafa Selim is listed as Customer Experience Supervisor | 8+ Years in Call Center & Operations Management | Data-Driven, Supplier Management (Primary Contact), Automotive Industry Knowledge. at AMAN Holding.
Mostafa Selim is based in 6th Of October, Al Jizah, Egypt while working with AMAN Holding.
Mostafa Selim has worked for Aman Holding, Raya Cx, and Vodafone Uk.
You can use AeroLeads to view verified contact signals for Mostafa Selim at AMAN Holding, including work email, phone, and LinkedIn data when available.
Mostafa Selim holds Bachelor'S Degree, Finance, C from Misr University For Science And Technology.
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