Mostafizur Rahman Email & Phone Number

Dhaka, Bangladesh

I am currently working as Assistant Director of Sales at StarkTree Group. Here I am engaged on developing san upcoming five-star 250-room luxury resort at Gazipur under Neptune Hotel & Resorts Limited by Hyatt Corporation. My additional duty is to oversee a facility management company - At Your Service (AYS) Limited. Over 300 employees report to me directly and indirectly.As a visionary Director of Sales, I bring a proven track record of leading high-performance sales teams and driving revenue growth. With a strategic mindset and strong business acumen, I have successfully developed and executed sales strategies, cultivated key client relationships, and achieved exceptional results in competitive markets. My day-to-day highlighted duties of the position: Pre-Opening Strategy, Team Leadership, Client Relationship Management, Revenue Generation Plan, Market Analysis, Collaboration with other departments, Sales Reporting, Brand Representation, Promotions and Marketing, Customer Service, Operational Oversight, Client Engagement, Financial Management, Team Management, Compliance and Safety, Technology Integration, and Continuous improvement etc.Balancing responsibilities in sales and facility management requires effective multitasking, strong leadership skills, and a strategic mindset to contribute to the success of both the luxury resort and the facility management company.

Dhaka, Bangladesh

Worked as a Sales Director with a proven track record of driving revenue growth and leading high-performance sales teams. Adept at identifying new business opportunities and fostering client relationships to consistently exceed targets and maximize profitability. Key focus on regular sales calls for room and event sales, business development, team management, oversee contracts, hiring–firing, training, making budget, revenue management, OTA & and channel management, digital marketing, event management, etc.My day-to-day highlighted duties of the position: Room sales, catering sales, marketing, revenue management, room management, team leadership, sales strategy and planning, client relationship management, sales reporting and analysis, contract negotiation, customer satisfaction, budget management, ensure team adherence to company policies etc.

The Westin Dhaka

Worked as results-oriented Sales Manager with a demonstrated history of leading successful sales teams, surpassing revenue targets, promoting and selling hotel products, handling major accounts for both rooms & and catering, planning and attending daily sales calls, managing all sales tools of the property, and managing the hotel loyalty program for bookers. Proficient in devising effective sales strategies, nurturing client relationships, making new contracts, and motivating teams to achieve exceptional performance.My day-to-day highlighted duties of the position: Developing sales strategies, revenue management, budget management, negotiation and contract management, client relationship management, sales team leadership, event and group sales, reporting, collaboration with other departments, staying informed about industry trends, etc.

Dhaka, Bangladesh

Worked as a highly skilled Business Development Manager with a strong track record of driving business growth and expanding the market presence of the hotel. Identifying new opportunities for the hotel, building strategic partnerships, increasing business from low-valued accounts, attending various fairs in Dhaka finding business opportunities, and implementing innovative strategies to achieve the hotel budget.My day-to-day highlighted duties of the position: Market research, strategic planning, sales and revenue generation, promotion and marketing, networking, client relationship management, budget management, reporting and analysis, collaboration with other departments, compliance etc.

Dhaka, Bangladesh

I worked as a d dedicated Assistant Manager of the Loyalty Program with a passion for enhancing customer engagement and retention at The Westin Dhaka. Proficient in designing and executing loyalty initiatives, analyzing data to optimize program effectiveness, delivering exceptional customer experiences, and ensuring that property met loyalty program KPIs assigned by Marriott International.As a diligent Duty Manager, I excel in ensuring seamless operations of the hotel, resolving guest concerns, and maintaining a positive work environment. With strong leadership and problem-solving skills, committed to upholding high standards of service and maximizing guest satisfaction.My day-to-day highlighted duties of the position: Loyalty program management, member engagement, data analysis, collaboration, reporting, front desk management, staff supervision, emergency response, quality assurance, shift management, problem resolution etc.

Dhaka, Bangladesh

I have successfully developed and executed customer-centric strategies to foster loyalty, increase customer retention, increase repeat guest, properly deliver loyalty benefits according to membership tiers, acknowledge elite members, implement loyalty promotions and package, drive revenue growth. Proficient in analyzing program performance and implementing improvements, I am dedicated to delivering exceptional customer experiences.As a detail-orien-ted Front Office Coordinator, I adeptly manage front office’s nine outlets smooth and efficient operation. With excellent communication and organizational skills, I prioritize guest satisfaction. Front office staff training and development, front office demand and supplies, ensuring hotel standards, provide a welcoming environment, and ensuring a positive first impression for all visitors.My day-to-day highlighted duties of the position: Enrollment and promotion of loyalty program, communication, issue resolution, billing, reservation handling, customer service, room allocation, front office outlets supervision, database management, record maintain and update, data analysis, collaboration with other departments, coordinate with marketing, work with sales, training and development, staff training for continuous learning, prepare reports, problem resolution, handle various issues, quality assurance, increasing guest satisfaction, ensure hotel standards etc.

Dhaka, Bangladesh

As a Guest Service Associate (GSA), I am a highly customer-focused professional with a passion for delivering top-notch service and creating memorable guest experiences. I strive to anticipate and fulfill guest needs with excellent communication and problem-solving abilities while maintaining a welcoming and hospitable atmosphere.My day-to-day highlighted duties of the position: Guest check-in and check-out, reservation management, customer service, front desk operations, information provision, payment handling, problem resolution, security and safety, record keeping, loyalty program, upselling etc.

Dhaka, Bangladesh

As a Service Express Associate (SEA), I was dedicated to providing prompt and efficient service to guests, addressing their inquiries and requests with a friendly and helpful demeanor. Proficient in handling guest communications and coordinating with various departments, I aim to ensure every guest's seamless and enjoyable stay.My day-to-day highlighted duties of the position: Assist guests, works as communication hub, tech tools and software use, order processing, problem resolution, information dissemination, customer satisfaction, coordination with other departments, emergency response, record keeping etc.

Executive Mba, Marketing

Ma In English, English Language And Literature

Ba (Hons) In English, English Language And Literature