Md. Mostakim Billah Email & Phone Number

Dhaka, Bd

Dhaka, Bangladesh

Responsibilities: - Provide comprehensive IT support to non-IT colleagues, addressing hardware and software issues promptly and ensuring smooth day-to-day operations.- Monitor and manage data center operations, ensuring optimal performance, troubleshooting issues, and implementing preventive maintenance measures.- Oversee IT procurement processes, including tracking purchases, managing vendor relationships, and processing billing to ensure accurate and cost-effective acquisitions.- Diagnose and resolve Windows and Windows Server-related issues, including system updates, security patches, and performance optimizations to maintain a secure and efficient IT infrastructure.- Implement and enforce IT security policies, ensuring data integrity, confidentiality, and compliance with industry standards.

Dhaka, Bangladesh

Responsibilities:- Lead operation and maintenance for the Telecom Monitoring System project, a collaboration between BTRC, REVE Systems, and TKC Telecom Canada.- Maintain server operations, including troubleshooting issues and managing virtualization systems.- Proactively analyze TMC reports to resolve issues and maintain server uptime.- Manage and optimize Fortinet firewall solutions for secure network architectures.- Utilize Zabbix for real-time monitoring of network devices, servers, and critical components.- Monitor real-time data on power consumption, environmental conditions, and energy usage.Key Achievements:- Successfully led the implementation and maintenance of the Telecom Monitoring System project, ensuring seamless collaboration with BTRC and significant Mobile Network Operators (MNOs).- Enhanced network security and data protection by effectively managing and optimizing Fortinet firewall solutions.- Reduced network downtime by 30% by utilizing Zabbix for real-time monitoring and proactive problem resolution.- Optimized data center operations by monitoring real-time data on power consumption, environmental conditions, and energy usage.- Proactively identified and resolved critical network issues, preventing significant downtime and data loss.- Consistently exceeded performance expectations, maintaining a 98% uptime for all servers under my management.#TelecomMonitoring #ServerMaintenance #Virtualization #NetworkSecurity #FortinetFirewall #ZabbixMonitoring #DataCenterOptimization #PowerConsumptionMonitoring #EnvironmentalConditions #EnergyUsage #ProjectLeadership #ProactiveAnalysis #NetworkUptime

Dhaka, Bangladesh

Responsibilities:- Provide Tier III core SaaS support to a diverse national and international client base, addressing complex technical issues and ensuring client satisfaction.- Conduct comprehensive training sessions on products and cybersecurity awareness, empowering corporate clients and distributors to leverage SaaS solutions effectively and enhance their operational efficiency and security posture.- Collaborate closely with the R&D team to facilitate seamless after-sales service and contribute valuable insights for product improvement and innovation, enhancing the competitiveness of SaaS offerings in the market.- Support the sales team as a technical pre-sales engineer, showcasing product capabilities, understanding client requirements, and leveraging technical acumen to drive successful sales engagements.Achievements:- Played a pivotal role in the successful release of the REVE EPS Cloud product by providing effective beta testing contributions.- Continuously improved the REVE EPS Cloud product by regularly reporting bugs and providing valuable feedback to the development team.- Empowered corporate clients and distributors to leverage SaaS solutions effectively through comprehensive training on products and cybersecurity awareness, enhancing their operational efficiency and security posture by 20% within a year.- Facilitated seamless after-sales service and contributed valuable insights for product improvement and innovation, resulting in a 15% increase in sales within a year.- Actively supported the sales team as a technical pre-sales engineer, showcasing product capabilities, understanding client requirements, and leveraging technical acumen to drive successful sales engagements, leading to a 20% increase in sales conversions.#Cybersecurity #SaaSsupport #TechnicalExpertise #ClientSatisfaction #ProductInnovation #SalesGrowth #TeamCollaboration

Dhaka, Bangladesh

Responsibilities:- Monitor and diagnose computer systems, hardware, software faults, and network issues to identify root causes and implement effective solutions.- Provide Tier II SaaS support to clients on-site and remotely, resolving complex technical issues promptly and ensuring seamless operations.- Serve as a beta tester and intermediary between support and the R&D department, contributing valuable feedback to enhance product functionality and user experience.- Actively collaborate with the Sales Team, delivering impactful technical presentations, engaging demos, and comprehensive documentation to build stronger client relationships and drive successful sales engagements.Achievements:- Developed a comprehensive knowledge base that reduced support ticket volume by 20%.- Provided expert technical guidance to the Sales Team, resulting in a 15% increase in sales conversions.- Increased sales by 20% by providing premium quality support that kept renewal clients satisfied.- Maintained a 95% client satisfaction rating, consistently exceeding expectations and fostering long-lasting relationships.#TechSupport #SaaSExpertise #Troubleshooting #ProductFeedback #TechnicalPresentations #ClientEmpowerment #CollaborativeTeamwork

Dhaka, Bangladesh

Responsibilities:- Expertly diagnose and resolve hardware issues, meticulously analyzing network faults for optimal performance and minimal downtime.- Skillfully manage and ensure the stability of ISP network services, including access products, service networks, and core network components, guaranteeing a seamless user experience.- Maintain, configure, and troubleshoot LAN and internet connectivity products, effectively addressing computer-related issues to facilitate uninterrupted communication and productivity.- Utilize expertise in OSPF, EIGRP, RIP, Mikrotik, and other WiFi IP and routing protocols to diagnose and manage wireless devices, ensuring reliable and efficient wireless connectivity.Achievements:- Updated Nagios and Cacti to enhance network monitoring capabilities, enabling closer observation of network performance and potential issues.- Proactively identified and resolved potential network issues, preventing significant downtime and ensuring uninterrupted operations.- Trained and mentored junior network engineers, fostering a culture of knowledge sharing and continuous improvement.#NetworkTroubleshooting #ISPNetworkManagement #LANConnectivity #WirelessDevicesExpertise #RoutingProtocols #NetworkInfrastructure #TeamPlayer

Dhaka, Bangladesh

Responsibilities:- Conducted thorough analysis of English news articles to extract and aggregate relevant information.- Reviewed and cross-matched demographic information from various sources to identify potential matches.- Engaged in comprehensive online research and due diligence to verify and validate information.- Summarized complex information into concise and easy-to-understand reports.Key Achievements:- Applied basic computer skills to streamline data analysis processes.- Demonstrated proficiency in summarizing English articles, enhancing team efficiency.- Maintained a strong command of English reading and understanding, facilitating effective communication and data interpretation.#DataAnalysis #ResearchSpecialist #OnlineResearch #InformationAggregation #DataQuality #EnglishProficiency

🎓 Bachelor Of Science (Bsc), Electrical And Electronics Engineering 🎓

Activities and Societies: Membership: 🔹 ESAB - Engineering Students Association of Bangladesh: Active participant in engineering events.

🎓 Higher Secondary Certificate (Hsc), Science 🎓

Activities and Societies: 🏏 Extracurricular Activity 🏏 As a passionate sports enthusiast, I proudly represented the college cricket team.

🎓 Secondary School Certificate (Ssc), Science 🎓

Activities and Societies: 🏏 Extracurricular Activity 🏏 In addition to my academic achievements, I actively contributed to the school.