Greetings!I'm Md. Mostakim Billah, a seasoned IT specialist with six years of experience in the dynamic IT sector. I am pleased to be working as a Network Engineer at IDLC Finance PLC, where my main responsibility is to offer my respected coworkers complete technical support. I'm the guy to call when you need help with a variety of problems, including intricate networking and computer hardware and software.In my tenure at IDLC Finance, I've not only nurtured a strong network within the organization but have also successfully managed vendor relationships to procure top-notch IT products and services. It's not just a job; it's a commitment to keeping our technological gears well-oiled and running seamlessly.Before that, I was an Assistant Manager at REVE Systems Ltd., where I was a technical support expert for the Telecom Monitoring System project and had a key role. Reve Systems, TKC Telecom-Canada, and BTCL's joint venture required close observation of data centers and prompt resolution of any problems that arose.Along the way, I also worked as a Senior Support Engineer at REVE Antivirus, where I demonstrated my abilities as a crucial manual tester for EDR, Endpoint Cloud, and Endpoint Security software. From my first job as an analyst at SEBPO to my employment at Ranks ITT Ltd and REVE Antivirus, each position has served as a stepping stone that has brought me to my current position at IDLC Finance PLC.I obtained a degree in Electrical and Electronic Engineering (EEE) from American International University-Bangladesh (AIUB), stoking my passion. I am proficient in a variety of platforms, including Windows, Windows Server, Linux, MacOS, Fortinet Firewall, EDR, XDR, malware analysis, cybersecurity, and computer networks.As I look to the future, I am driven to become a cybersecurity professional and to obtain certifications like CISA, CISO, CISSP, and others. It's about the journey, the learning, and the unwavering pursuit of knowledge in the ever-changing field of information technology, not simply about the positions.Together, let's explore the countless opportunities that the IT world presents!
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Network EngineerIdlc Finance PlcDhaka, Bd -
Network EngineerIdlc Finance Plc Jan 2024 - PresentDhaka, BangladeshResponsibilities: - Provide comprehensive IT support to non-IT colleagues, addressing hardware and software issues promptly and ensuring smooth day-to-day operations.- Monitor and manage data center operations, ensuring optimal performance, troubleshooting issues, and implementing preventive maintenance measures.- Oversee IT procurement processes, including tracking purchases, managing vendor relationships, and processing billing to ensure accurate and cost-effective acquisitions.- Diagnose and resolve Windows and Windows Server-related issues, including system updates, security patches, and performance optimizations to maintain a secure and efficient IT infrastructure.- Implement and enforce IT security policies, ensuring data integrity, confidentiality, and compliance with industry standards. -
Assistant Manager | SupportReve Systems Oct 2023 - Dec 2023Dhaka, BangladeshResponsibilities:- Lead operation and maintenance for the Telecom Monitoring System project, a collaboration between BTRC, REVE Systems, and TKC Telecom Canada.- Maintain server operations, including troubleshooting issues and managing virtualization systems.- Proactively analyze TMC reports to resolve issues and maintain server uptime.- Manage and optimize Fortinet firewall solutions for secure network architectures.- Utilize Zabbix for real-time monitoring of network devices, servers, and critical components.- Monitor real-time data on power consumption, environmental conditions, and energy usage.Key Achievements:- Successfully led the implementation and maintenance of the Telecom Monitoring System project, ensuring seamless collaboration with BTRC and significant Mobile Network Operators (MNOs).- Enhanced network security and data protection by effectively managing and optimizing Fortinet firewall solutions.- Reduced network downtime by 30% by utilizing Zabbix for real-time monitoring and proactive problem resolution.- Optimized data center operations by monitoring real-time data on power consumption, environmental conditions, and energy usage.- Proactively identified and resolved critical network issues, preventing significant downtime and data loss.- Consistently exceeded performance expectations, maintaining a 98% uptime for all servers under my management.#TelecomMonitoring #ServerMaintenance #Virtualization #NetworkSecurity #FortinetFirewall #ZabbixMonitoring #DataCenterOptimization #PowerConsumptionMonitoring #EnvironmentalConditions #EnergyUsage #ProjectLeadership #ProactiveAnalysis #NetworkUptime -
Assistant Manager | Reve Antivirus (Support)Reve Systems May 2022 - Sep 2023Dhaka, BangladeshResponsibilities:- Provide Tier III core SaaS support to a diverse national and international client base, addressing complex technical issues and ensuring client satisfaction.- Conduct comprehensive training sessions on products and cybersecurity awareness, empowering corporate clients and distributors to leverage SaaS solutions effectively and enhance their operational efficiency and security posture.- Collaborate closely with the R&D team to facilitate seamless after-sales service and contribute valuable insights for product improvement and innovation, enhancing the competitiveness of SaaS offerings in the market.- Support the sales team as a technical pre-sales engineer, showcasing product capabilities, understanding client requirements, and leveraging technical acumen to drive successful sales engagements.Achievements:- Played a pivotal role in the successful release of the REVE EPS Cloud product by providing effective beta testing contributions.- Continuously improved the REVE EPS Cloud product by regularly reporting bugs and providing valuable feedback to the development team.- Empowered corporate clients and distributors to leverage SaaS solutions effectively through comprehensive training on products and cybersecurity awareness, enhancing their operational efficiency and security posture by 20% within a year.- Facilitated seamless after-sales service and contributed valuable insights for product improvement and innovation, resulting in a 15% increase in sales within a year.- Actively supported the sales team as a technical pre-sales engineer, showcasing product capabilities, understanding client requirements, and leveraging technical acumen to drive successful sales engagements, leading to a 20% increase in sales conversions.#Cybersecurity #SaaSsupport #TechnicalExpertise #ClientSatisfaction #ProductInnovation #SalesGrowth #TeamCollaboration
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Sr. Engineer | Reve Antivirus (Support)Reve Systems Jan 2019 - May 2022Dhaka, BangladeshResponsibilities:- Monitor and diagnose computer systems, hardware, software faults, and network issues to identify root causes and implement effective solutions.- Provide Tier II SaaS support to clients on-site and remotely, resolving complex technical issues promptly and ensuring seamless operations.- Serve as a beta tester and intermediary between support and the R&D department, contributing valuable feedback to enhance product functionality and user experience.- Actively collaborate with the Sales Team, delivering impactful technical presentations, engaging demos, and comprehensive documentation to build stronger client relationships and drive successful sales engagements.Achievements:- Developed a comprehensive knowledge base that reduced support ticket volume by 20%.- Provided expert technical guidance to the Sales Team, resulting in a 15% increase in sales conversions.- Increased sales by 20% by providing premium quality support that kept renewal clients satisfied.- Maintained a 95% client satisfaction rating, consistently exceeding expectations and fostering long-lasting relationships.#TechSupport #SaaSExpertise #Troubleshooting #ProductFeedback #TechnicalPresentations #ClientEmpowerment #CollaborativeTeamwork
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Assistant Network Engineer | TechnologyRanksitt Apr 2018 - Jun 2018Dhaka, BangladeshResponsibilities:- Expertly diagnose and resolve hardware issues, meticulously analyzing network faults for optimal performance and minimal downtime.- Skillfully manage and ensure the stability of ISP network services, including access products, service networks, and core network components, guaranteeing a seamless user experience.- Maintain, configure, and troubleshoot LAN and internet connectivity products, effectively addressing computer-related issues to facilitate uninterrupted communication and productivity.- Utilize expertise in OSPF, EIGRP, RIP, Mikrotik, and other WiFi IP and routing protocols to diagnose and manage wireless devices, ensuring reliable and efficient wireless connectivity.Achievements:- Updated Nagios and Cacti to enhance network monitoring capabilities, enabling closer observation of network performance and potential issues.- Proactively identified and resolved potential network issues, preventing significant downtime and ensuring uninterrupted operations.- Trained and mentored junior network engineers, fostering a culture of knowledge sharing and continuous improvement.#NetworkTroubleshooting #ISPNetworkManagement #LANConnectivity #WirelessDevicesExpertise #RoutingProtocols #NetworkInfrastructure #TeamPlayer -
Analyst | Risk & ComplianceSebpo Nov 2017 - Mar 2018Dhaka, BangladeshResponsibilities:- Conducted thorough analysis of English news articles to extract and aggregate relevant information.- Reviewed and cross-matched demographic information from various sources to identify potential matches.- Engaged in comprehensive online research and due diligence to verify and validate information.- Summarized complex information into concise and easy-to-understand reports.Key Achievements:- Applied basic computer skills to streamline data analysis processes.- Demonstrated proficiency in summarizing English articles, enhancing team efficiency.- Maintained a strong command of English reading and understanding, facilitating effective communication and data interpretation.#DataAnalysis #ResearchSpecialist #OnlineResearch #InformationAggregation #DataQuality #EnglishProficiency
Md. Mostakim Billah Skills
Md. Mostakim Billah Education Details
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Electrical And Electronics Engineering 🎓 -
Govt. Karim Uddin Public Degree College, LalmonirhatScience 🎓 -
Tushbhander R.M.M.P Govt High School, LalmonirhatScience 🎓
Frequently Asked Questions about Md. Mostakim Billah
What company does Md. Mostakim Billah work for?
Md. Mostakim Billah works for Idlc Finance Plc
What is Md. Mostakim Billah's role at the current company?
Md. Mostakim Billah's current role is Network Engineer.
What schools did Md. Mostakim Billah attend?
Md. Mostakim Billah attended American International University-Bangladesh, Govt. Karim Uddin Public Degree College, Lalmonirhat, Tushbhander R.m.m.p Govt High School, Lalmonirhat.
What are some of Md. Mostakim Billah's interests?
Md. Mostakim Billah has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Science And Technology, Disaster And Humanitarian Relief.
What skills is Md. Mostakim Billah known for?
Md. Mostakim Billah has skills like Microsoft Office, Teamwork, Project Planning, Microsoft Excel, Powerpoint, Electrical Engineering, C, Microsoft Word, Team Management, Research, Java, Management.
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Md. Mostakim Billah
An Enthusiastic English Instructor @ উদ্ভাস - Assisting Students In Their Academic Growth | Social Worker | Volunteer | Cultural Performer.Dhaka, Bangladesh
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