• Led the successful delivery, pilot, launch, and ongoing management of a web checkout solution for transit, resulting in €2 million in monthly transactions from launch, proving its capability and enabling additional revenue-generating opportunities.• Successfully delivered and released incremental improvements and major features, including new payment methods, feature completeness such as credential on file, sunsetting of obsolete 3DSv1 authentication, as well as mobile payment options like Apple Pay and Google Pay.• Developed and articulated a clear product roadmap and strategy, prioritising competing customer and development needs.• Facilitated OKR workshops with cross-functional teams and business stakeholders to align daily decisions with the overall organisational strategy and ensure alignment of priorities.• Engaged with customer business and technical stakeholders to understand needs and support implementation.• Handled stakeholder management, change management, and communications.• Ensured the successful launch and ongoing support of the checkout payment platform, including pre- and post-launch support and issue resolution.• Compiled and maintained detailed documentation of all product features and capabilities, including user guides, technical specifications and release notes, to provide clear and accurate information for internal and external stakeholders.

• Led a delivery team in the implementation of a BOPIS (Buy Online, Pay In Store) project for Samsung• Led the development of the Samsung website's online ordering system, delivered to multiple regions in line with specific product launches (e.g. new mobile devices)• Worked across multiple cultures and time zones to align business requirements with the project's deliverables• Managed the team's delivery process using agile and lean methodologies• Communicated with stakeholders and clients to ensure that project requirements were met

Product Manager for Workwear group eCommerce platforms. Responsible for:• Led program management of a $5.5 million digital transformation across B2C and B2B streams, despite facing significant internal challenges.• Developed and articulated product roadmap and strategy• Facilitated workshops with business leaders and cross-functional teams to align strategy, value proposition, customer journey, and high-level solution design• Negotiated and prioritised product and feature roadmaps for B2C and B2B platforms with competing stakeholders• Developed service model blueprints and validated service offerings• Facilitated customer interviews to research customer needs and preferences, and test user experience• Developed information architecture and taxonomy, including customer research and testing• Prioritised existing B2C & B2B platform improvements and maintenance• Managed stakeholders and change management communications• Coached and led Agile and Lean methodologies to support continuous improvement of product and development functions

• Assessing the feasibility and cost-effectiveness of migrating on-premise workloads to the cloud, using Amazon Web Services (AWS) tools• Consulting with clients to understand their needs and drivers for migration• Identifying areas of the system that could be migrated to the cloud and providing cost comparisons against on-premise and cloud costs• Conducting interviews with technical stakeholders to understand how their services were used and making recommendations for cloud services.

• Led a cross-functional e-commerce team in delivering website components to drive engagement through the introduction of product with inspirational content earlier in the online shopping journey.• Expanded the content management capability of the Myer e-commerce platform.• Facilitated workshops and agile ceremonies to ensure clear visibility of issues and impediments.• Coached the team in Agile and Lean approaches to improve value delivery and reduce waste.• Led the cross-functional development team and supported collaboration between product management, user experience design, accessibility design, development, and testing.

Senior Technical Business Analyst for Seek's Automatic Inclusion team• Led market analysis and research to understand strengths and opportunities in the industry• Performed data analysis across a broad and deep business landscape to support tactical and strategic actions• Targeted sales activities to address weak niches in the market• Pivoted focus to sales support and management reporting to support overall strategy• Acted as Scrum Master and Iteration Manager to support OKR development and delivery

• Led cross-functional teams to deliver new customer-facing web applications for financial and insurance products, including life and health insurance. • Facilitated discovery and inception activities to define project scope and objectives. • Developed and executed story mapping to determine Minimum Viable Product (MVP) requirements.• Managed delivery and led cross-functional / full stack teams to ensure timely and successful completion of projects.• Facilitated workshops, meetings, and agile ceremonies to ensure clear visibility and progress on project deliverables.• Collaborated with internal and external stakeholders to elicit and elaborate on requirements, and developed current and future state customer journeys and process flows.• Developed and implemented visual systems to effectively communicate project progress and health to all stakeholders• Coached and mentored team members in agile and lean delivery methodologies to improve value delivery and reduce waste.

Projects:* University ID Card System Upgrade* Moot Court Requirements* Operating System Upgrade Analysis* Information Security & Datacentre Transition Analysis

Project: SAP BPC ImplementationEngaged to support a SAP Business Planning and Consolidation (BPC) implementation across an Oil & Gas planning function. This implementation consisted of multiple integrated models being developed across a number of business units.Responsibilities• Facilitation of prototype playback sessions with developers and business representatives to clarify requirements and refine functional specifications. Updated process maps and requirements as needed.• Management of testing and defect prioritisation and resolution across concurrent releases. This included facilitation of communication between the outsourced testers, business testers, business stakeholders and software developers. Supported business users in the development and execution of test scripts ensuring accurate and comprehensive capture of defect information to facilitate resolution. Monitoring and reporting on defect status using HP Quality Centre (ALM)• Reviews and quality assessments of delivered code and a comprehensive series of performance tests to diagnose and resolve stability issues. Collaboration with the developers to diagnose and brainstorm issues, test fixes and identify improvement opportunities.• Testing and application of security models with the business SMEs.• Project support activities including the development of documentation such as user guides and training materials.• Facilitation of training sessions for business users.• User and security management using the SAP BPC administration console.

• Led a team of 6 industry volunteers to promote Young IT in Western Australia.• Planned and facilitated Young IT career development and networking events within Western Australia annually.• Represented Young IT WA on National Young IT Board

Provided advice and consulting services on technology projects for a range of clients. Several projects were managed in parallel and over extended time frames. Achievements include software selection and suitability assessments, IT effectiveness, web strategy, procurement reviews and program management, selection, development and implementation of Enterprise Applications, process and data analytics, data management and testing.Energy UtilityProject: Customer Service Strategy• Conducted interviews and workshops to determine and define customer service priorities• Developed strategies to address regional customer service needsProject: Customer Information System Selection & Implementation• Facilitated workshops to capture business processes, legislative and technical requirements• Developed functional and technical specifications• Analysed data migration alternatives and fall-back optionsProject: Contract Management System Requirements• Analysed existing contract management system and processes• Interviewed representatives from all business units to capture contract management needs• Documented future contract management requirements• Facilitated workshops to refine and prioritise business requirements.Petroleum Exploration & Production Company: Management Reporting• Conducted interviews to capture reporting needs and data sources• Designed and developed standardised reporting framework & templates for monthly reporting across 13 business unitsHigher Education Provider: Enterprise Information Management ProgrammeEngineering group:Application Development StrategyEnergy Retailer: Technology Organisation DesignEnergy Utility: Procurement ReviewEnergy Utility: Works Program ReviewIndustrial & Auto part distributor: IT EffectivenessPrivate Health Fund: Siebel CRM Implementation.

Clients:WA Govt Department: Engineering Assets & Works Data collection tool - Custom developed MS Access database to capture and manipulate asset data for loading into Asset Management System.Private Finance Organisation: Siebel CRM Implementation.Siebel 7.5.3 Customisation & DevelopmentWA Govt Department: Web Strategy review.Analysis of large diverse government department web structures and processes and development of web strategy.WA Govt Department: Business Architecture; Project Management, Oracle Web Application Design; Change Management.

Tutor For Department of Computing in computing units.ST151 - Java Programming & Object Oriented DesignEC100 - Java Programming & Object Centered DesignEP100 - C Programming & Structured ProgrammingIOS101 - Operating System Theory

Developed Reporting Services reports for mine reconciliationCreated data validation scripts for drill hole databasesConverted Reports from Crystal to Reporting Services

Provided local IT support to 40 CDPP staff Developed Microsoft Word forms and macros

Worked with subject matter experts and process owners to publish professional business documentation to internal and external knowledge-bases through the capture of business rules and modelling of business processes.Previous roles:Acquisitions Developer* Developed web applications to support sales, marketing and stock management activities* Developed monthly sales and staff performance reportsTeam Leader* Trained and coached sales staff* Responsible for sales team performanceSales Agent