Engage in Presales, Implementation and Support. Also involved in building use cases and requirements gathering for proposed solution and documenting them accordingly

Engage in Presales, Implementation and Support. Also involved in building use cases and requirements gathering for proposed solution and documenting them accordingly

• Handling and responding to RFPs• Handling stakeholder sessions (requirements gathering, Joint Application Development session, User Acceptance Test Sessions)• Documentation of project scope & requirements (business & functional) for clients.• Working actively with the QA team in mapping out and designing functional processes for solutions deployed (enterprise and mobile applications)• Delivering elements of systems design (using wireframes and user cases i.e., UML) for clear… Show more • Handling and responding to RFPs• Handling stakeholder sessions (requirements gathering, Joint Application Development session, User Acceptance Test Sessions)• Documentation of project scope & requirements (business & functional) for clients.• Working actively with the QA team in mapping out and designing functional processes for solutions deployed (enterprise and mobile applications)• Delivering elements of systems design (using wireframes and user cases i.e., UML) for clear and concise presentation to the stakeholders and interpretation for the developers. For instance, representation of process redesigns for Weststars’ Associate, NSITF• Configuration of ERP solutions during the implementation Phase• Actively involved in writing test scripts for solutions being configured as well as tester for other solutions as well.• Documentation of implementation stages e.g., BRDs, FRDs, Data Collection Templates, Configuration Manuals, User Manuals, Training Manuals• Handling CRP (Conference Room Pilot) Sessions and Workshops with clients• Ensuring a smooth transition after implementation • Deliver onsite Support to client to resolve issues and answer questions about the solution deployed• Train End users, Team Leads and Executive users on day-to-day usage of solution• Responsible for ERP Modules as well as HR Modules within the ERP Suite. (HR, Finance, EAM, LCM, Inventory and warehouse)• Handles and troubleshoot issues on client site to ensure solution is fully supported• Helps Users get familiar with short cuts and tricks to enjoy daily use of solution• Acts as solutions person and communicator within primary organization and client organization• Helps in running programs to generate reports when due• Developing business architecture using requirements such as scope, processes, alternatives and risk• Analyze client business requirement and processes through document analysis, interviews, workshops, and workflow analysis Show less