Victor Mota Email & Phone Number

United States

• Managed around 50 phone calls per week and 100+ email cases/tickets.
• Cooperated with coworkers to resolve cases that needed intervention or updates.
• Instructed non-technical customers on how to resolve routine problems in an easy-to-understand way without the use of jargon
• Trained new coworkers on how to create cases and handle specific scenarios
• Provided excellent customer support in a professional and courteous manner.
• Experience in creating KCS Articles that provided instructions on how certain scenarios should be handled.

Dallas, Texas, United States

• Comprehensive training that includes:
• Diagnosing system hardware, software, and operator problems.
• Advance understanding of hardware components and configuration techniques.
• Deep familiarity with Windows 10 imaging, deployment, support, and administration.
• Experienced in navigating software applications and providing end user assistance.
• Comprehensive experience installing and maintaining hardware components

• Insured customers needs and satisfactions were meet in a timely manner.
• Memorized layouts and routines for shipments and stocks
• Inputting and managing work routines via mobile devices

• Responsible for the care and safety of patients and staff
• Authorized to input sensitive data information into the hospitals computer systems
• Secured and reestablished mobile devices for proper usage
• Assured data transmitting devices were functional and properly maintained
• Assisted in Foley care as well as other hygienic patient needs
• Document and inputted data for dozens of patients