Victor Mota Email & Phone Number

United States

● Managed around 50 phone calls per week and 100+ email cases/tickets. ● Cooperated with coworkers to resolve cases that needed intervention or updates. ● Instructed non-technical customers on how to resolve routine problems in an easy-to-understand way without the use of jargon ● Trained new coworkers on how to create cases and handle specific scenarios ● Provided excellent customer support in a professional and courteous manner. ● Experience in creating KCS Articles that provided instructions on how certain scenarios should be handled. ● Created detailed cases/tickets for customers regarding software issues and questions. ● Excellent knowledge in navigating Slack to communicate with team members. ● Ability to recognize and take action against emails that appear to be fraudulent in nature. ● Experience in using Licenser and Salesforce to find customer information.

Dallas, Texas, United States

Comprehensive training that includes: ● Diagnosing system hardware, software, and operator problems. ● Advance understanding of hardware components and configuration techniques. ● Deep familiarity with Windows 10 imaging, deployment, support, and administration. ● Experienced in navigating software applications and providing end user assistance. ● Comprehensive experience installing and maintaining hardware components ● Ability to maintain a record/log of repairs, fixes, inventory etc. ● Proper security maintenance and patches on device operating systems. ● Knowledgeable with Microsoft applications and the tools they offer. ● Understanding of appropriate data destruction and disposal methods ● Well informed regarding backups, file restorations and system restores. ● Diagnosing and resolving wired and wireless network related issues.

• Insured customers needs and satisfactions were meet in a timely manner.• Memorized layouts and routines for shipments and stocks• Inputting and managing work routines via mobile devices

• Responsible for the care and safety of patients and staff• Authorized to input sensitive data information into the hospitals computer systems• Secured and reestablished mobile devices for proper usage• Assured data transmitting devices were functional and properly maintained• Assisted in Foley care as well as other hygienic patient needs• Document and inputted data for dozens of patients• Ensured proper technique and sterilization when blood was drawn• Acquired data vitals and stats in a timely and professional manner