Motaleb Hossain Bablu Email & Phone Number

Dhaka, Bangladesh

• Successfully integrate secure and global payment gateway CyberSource into Bangladesh's railway e-ticketing system.
• Successfully integrate the EC/Railway Validation API to validate user registration. After integration was completed, 2 million+ users verified their accounts and completed registration securely.
• During a short period of time, implement 100% of ticket sales from the Rail Sheba app and the railway e-ticketing website.
• Introduce some user-friendly features like SMS alerts and color-blind-friendly seat layouts.
• For a better user experience and convenience Introduce some features like SMS alerts and color-blind user-friendly seat layouts.
• Introduce the Rail POS app for validated tickets and issue a fine ticket.

Dhaka, Bangladesh

• Managing Pulse CXM – A product bundle of communication technologies including SMS, IVR, Visual IVR, and Chatbot.Key Responsibilities:
• Pre- and post-launch market analysis
• Preparing service-wise user journey
• Product documentation: User Journey Map, Wireframe, UI/UX guideline, BRD, SRS
• Client documentation: Pitch Document
• Overseeing the add-ons of the Pulse platform: Survey, Quiz, Invoicing, Referral, and Appointment System.

Dhaka

• Managing Pulse CXM – A product bundle of communication technologies including SMS, IVR, Visual IVR, and Chatbot.Key Responsibilities
• Providing support to all business plans and associated strategies.
• Designing various training programs for various sales representatives and distributors.
• Co-ordinating with operations department and preparing product map and support documentation.
• Preparing the annual and quarterly business budgets for sales operations.
• Analyzing products and recommending improvements in coordination with clients.

Dhaka, Bangladesh

• Managed OBD Operations – Managed OBD (outbound dial/ Roll-call) and SMS based communications operations
• Managed and scheduling daily promotional activities of the largest value-added service portfolios across three Telecom.
• Ensured the highest return by optimizing resource allocation across 10+ services daily.
• Made categories of the target audiences on basis of age, gender, social standing, economic capacities, geographical conditions, etc..
• Identified the needs and demands particular to each category and translate them into the characteristics that they expect goods.
• Analysed the impact of the promotional activities on sales and verify if each category of customers has given expected reactions or not

Dhaka

Dhaka

Dhaka