Moufid Abiad Email & Phone Number

Tripoli, North Governorate, Lebanon

- Managed purchasing orders from suppliers, while conducting market studies to assess new category expansions, ensuring stock availability and optimizing inventory levels for popular products.- Designed and implemented detailed Service Level Agreements (SLAs) with delivery partners, streamlining operations and enhancing service quality through clearly defined roles, obligations, and performance metrics.- Negotiated improved delivery terms with key delivery partners, reducing costs and delivery times, and enhancing service efficiency across urban and remote areas.- Designed and implemented an efficient return process in collaboration with the customer support team, ensuring timely returns and improving overall customer satisfaction.- Supervised and trained a medium-sized customer support team, developing training frameworks and empowering team members to handle complex tasks independently, ensuring consistent operational excellence.

Tripoli, North Governorate, Lebanon

- Managed purchasing orders based on sales and inventory data, maintaining optimal stock levels and ensuring product availability while adhering to budget constraints.- Conducted market studies to identify new product categories and refine pricing strategies, aligning procurement decisions with industry trends and customer demand.- Oversaw the end-to-end order fulfillment process, collaborating with delivery partners to ensure timely and accurate product deliveries.- Enhanced customer service by training team members to improve issue-resolution skills, thereby elevating service quality.- Standardized operational processes and optimized workflows, reducing errors and improving efficiency in order fulfillment and customer service.- Facilitated cross-functional collaboration with internal teams and external stakeholders to ensure alignment with broader organizational objectives.

Tripoli, North Governorate, Lebanon

In my role as Night Shift Supervisor, I excelled in managing customer relationships, data entry, cash operations, and customer inquiries. I significantly improved customer retention, reduced inventory discrepancies, and ensured smooth store operations.