Core ResponsibilitiesOverseeing daily operations: Ensuring smooth running of business processes and procedures.Team management: Leading and developing operations teams, assigning tasks, and providing guidance.Process optimization: Identifying areas for improvement, implementing new strategies, and increasing efficiency.Performance management: Setting key performance indicators (KPIs), monitoring performance, and driving results.Budget management: Developing and managing operational budgets, controlling costs, and maximizing resource utilization.Quality control: Implementing quality assurance measures, maintaining standards, and minimizing errors.Risk management: Identifying potential risks, developing mitigation plans, and ensuring business continuity.Stakeholder management: Building and maintaining relationships with internal and external stakeholders.Additional Responsibilities (depending on industry and company size)Supply chain management: Overseeing procurement, inventory, and logistics.Customer service: Ensuring customer satisfaction and resolving issues.Project management: Leading and coordinating operational projects.Technology implementation: Introducing new systems and technologies to improve operations.Compliance: Ensuring adherence to industry regulations and company policies.

Finding best suited companies to work with, to increase their revenue and reach

Drive the product and business-planning process across cross-functional teams of the companyAnalyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspectiveAssess current competitor offerings, seeking opportunities for differentiationAnalyze product requirements and develop appropriate programs to ensure they’re successful achievedDevelop, implement, and maintain production timelines across multiple departmentsAppraise new product ideas and strategize appropriate to-market plans

Analyze and investigate end-user issues and concerns using data and tolls available;design the appropriate UX to simplify the product, and make sure that design is understood by the designers and developers• Design an interactive UX through Excel or Figma • Design flow charts explaining each step• Prepare diagrams and the roadmap

• Assisting Expedia Elite Gold Members and AARP Customer's to Book/Change their Flights, reservation, or manage with immediate access to their flight Tickets to change/correct names, or to cancel/upgrade or seat selections, or any extra service on their tickets including the meal, or inside assistance, or at the Airport, using GDS system such as SABRE RED, AMADEUS. • Support Customers with their Hotel reservations, Upcoming, Post-Stay or In-House, to change upgrade or cancel or any extra assistance. • Managing Customers' Loyalty program with Expedia or the Airlines.• Booking Car Rental reservations, or any service in need whether Insurance or service requests.• Redeeming Insurances for their reservations, for Flight, Car, Hotel.• Having to maintain Customer satisfaction of 80% target, while my I'm standing at 97% so far.• Resolving all queries with a full satisfaction within 750 AHT (Average handling Time) while I'm standing

• Booking/Serving customers' Car, Hotel, Flight Reservations or plan their trips with all requirements. • Managing the trips according to their needs.• Maintaining the Customer satisfaction in 60% mark and AHT (Average Handling Time) of 850.