Mouhamad Chamandour Email & Phone Number

• Company Founding & Rapid Learning: Launched the company and rapidly scaled domain expertise, transitioning from novice to industry expert.• Revenue Generation & Market Penetration: Developed targeted solutions, generating over $300,000 in revenue with a 30% conversion rate for paid customers, directly closing all sales deals by understanding and meeting client needs.• Operational Excellence & Training: Increased profitability by 20% via strategic supplier negotiations and streamlined operations, while leading training programs that elevated service quality• Content Creation & Community Engagement: Created impactful digital content, driving significant customer engagement and hundreds of thousands of views, which elevated brand visibility and market presence.

Beirut Governorate, Lebanon

• E-commerce and Online Strategy: Established and optimized the online presence for This is Chocolate using Shopify, successfully capturing over 60% of total orders through our digital commerce platform, demonstrating effective strategy and execution.• Successful Launch & Revenue Growth: Successfully launched the brand, quickly securing over 60 orders in the first month with an average order value of $90, highlighting robust consumer interest and market penetration.• Operational Efficiency: Streamlined the delivery process with logistical partners, achieving over 95% on-time delivery rate, ensuring high customer satisfaction and operational reliability.• Marketing Leadership & Brand Building: Led the marketing initiatives, selecting and collaborating with the right influencers which resulted in hundreds of thousands of quality views and a remarkable 2.5% conversion rate, significantly boosting brand visibility and customer engagement.• Investment & Strategic Transition: Attracted over $150,000 in investments, which enabled a strategic transition to a freelance Product Marketing Manager role, positioning the company for continued growth and operational scaling.

Lebanon

• Strategic Product Development: Led a team of 7 software engineers in delivering an eCommerce app tailored for the German market and an MVP connecting U.S. consumers with 3D printing providers, showcasing my expertise in both B2C and B2B product landscapes.• Customer-Centric Innovation: Revamped our product framework to prioritize customer needs, conducting extensive UX research that led to a remarkable eCommerce app conversion rate increase from 0.2% to 4.6%. Implemented iterative improvements through prototyping and user testing.• Operational Excellence: Supported logistics initiatives, resulting in an 80% reduction in refund requests by optimizing item allocation systems, demonstrating my focus on efficiency and customer satisfaction.• Strategic Marketing Leadership: Drove social media growth, achieving over 10,000 followers within four months by targeting and engaging ideal customer personas, amplifying brand reach and market presence.• Agile Methodology & Innovation: Ensured agile project delivery with well-documented sprints and conducted innovation workshops utilizing Google Venture’s Design Sprint exercises, fostering a culture of innovation and alignment in product development.• Award-Winning Leadership: Recognized with the ‘Best Of the Best’ award for innovation in the Global Virtual Design Sprint, a testament to my collaboration with international practitioners and the team’s commitment to delivering exceptional products and solutions.

Product School Pro is the most exclusive community for Product Leaders.All members are real-world Product Leaders working at top companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon.The community is designed to support the professional development of product professionals at high-growth companies, facilitate the sharing of best practices, and serve as a trusted space to discuss business-critical issues with the comfort of privacy and confidentiality.

Lebanon

At Etamco, I took on the role of Internal Process Supervisor, where I was instrumental in creating and overseeing the overall warehouse processes. I implemented a comprehensive barcode and location system to enhance efficiency, which I successfully delegated to team members for ongoing management. My contributions extended to supporting the company's owners by structuring the Profit & Loss statements, ensuring financial clarity and accountability.I also operated a HOMAG CNC machine using woodWOP software, which enhanced our manufacturing precision and output. Recognizing the need for improved inter-departmental coordination, I spearheaded initiatives to enhance internal processes, facilitating smoother operations across the company.One of my key projects involved providing consultation on and validating production software acquisitions. I was responsible for integrating these systems with AutoCAD and CNC machines, creating an automated workflow that streamlined the transition from design to factory production. This integration significantly improved the efficiency of our manufacturing processes.Additionally, I managed the cost breakdown structure and handled the pricing for large projects, optimizing our financial strategies and ensuring competitive and accurate project costing. Through these efforts, I not only improved operational efficiency but also contributed to the company's overall financial health and production capability.

Lebanon

A non-profit community for UX designers with the sole purpose of strengthening and enriching its members’ UX skill-sets.I’m an active member of the community which has exposed me to many different aspects of building such a community. Furthermore, I helped the community to deliver several events and activities. Assuredly, I supported in creating social media content and created the website with a developer.

Damascus Syria

I led a team of five dedicated software quality assurance specialists. I am proud to have received a successful performer rating from my manager, reflecting the high standards and effectiveness of our team's work. I developed a comprehensive quality assurance plan for our projects and supervised QA activities aligned with CMMI (Capability Maturity Model Integration) standards. My responsibilities included reviewing the status of tasks and addressing issues, non-compliance, and risks to ensure seamless project execution.I was tasked with reviewing and approving QA checklists, reports, and other documents to ensure they met all conformance standards, and I managed the follow-up on corrective actions and their escalation processes. In collaboration with stakeholders, I also oversaw the development and maintenance of the Access Right Matrix system, which automated and controlled employee access for over 40 positions within the organizational chart.Furthermore, I was responsible for preparing and evaluating the section and team KPIs, coaching my team to meet and exceed our objectives. I also took part in the recruitment process, interviewing candidates and providing recommendations to management, ensuring that we attracted and retained top-tier talent to support our quality assurance goals.

Adra Industrial

At MMC, I spearheaded the development and deployment of two key internal solutions, earning an award of achievement for significantly enhancing operational efficiency. My approach involved conducting interviews and shadowing staff at all levels to understand their needs fully. I also learned WPF coding for UX/UI implementation, allowing me to collaborate closely with developers on backend integration.As the Product Owner, I managed the entire lifecycle of these projects, from initial concept through to deployment. My responsibilities extended beyond technical aspects, as I developed a comprehensive business development roadmap from 2013 to 2016 and supported our ISO 9001 certification efforts as a trained business requirement and workflow coordinator. I also achieved certification as an internal auditor during our ISO appraisal.The two products I led were:Daily Production Report (DPR): Integrated with ERP and the metal melting production line from Danieli-Italy, this system provided critical materials usage insights and analysis, saving over $30,000 by avoiding external purchases.Procurement Management System (PMS): I developed a system for the Procurement Department that streamlined the entire procurement process, enabling a paperless flow of purchase requests and approvals, aligned with organizational charts and enhanced by ERP integration.These initiatives not only addressed immediate operational challenges but also set the stage for ongoing improvements in efficiency and compliance across the company.

Adra Industrial

✔️ Workflow and procedures developer✔️ Fleet insurance, maintenance, and spare parts supervisor✔️ Fuel-station logistics✔️ Supervise department’s purchase requests✔️ Analyzing purchase requests✔️ Creating Administration Department Budget✔️ Issuing Administration department reports (HSE, Fleet, Security, Facility Maintenance, and Logistics).

Doumar

I started as an AutoCAD designer in the head office. Also, I worked on modifying product design to reduce the required raw materials. In addition, I developed a warehouse controlling system to monitor products in the factory, which can be considered as an Anti-Theft System. Finally, I developed an indexing system that can help to allocate products and materials in the warehouse in an efficient way.

Full Stack Product Management (Facebook Sponsorship), Product Management

Executive Master Of Business Administration (Emba), Executive Operation Management, Excellent

The EMBA Program is an advanced program designed for executive managers that aims to get along with the economical reformation that.

Bachelor'S Degree / Higher Diploma, Management Information Technology

The coursework is designed to provide the technical and conceptual skills associated with the use of information technology in business.

Education record