• Attracted Business leads to purchase Rogers digital services and suitable communications products• Ensured that Rogers products and services are presented to all prospective customers in targeted residential and small business cx's• Obtained client information by helpfully answered telephone calls client's questions, concerns and verified information• Provided local market intelligence and feedback to management team to be filtered to marketing• Contributed to a sales team environment, constantly driving continuous improvement in programs, practices and procedures• Used effective relationship building skills and probed abilities to successfully close a sale• Created a need by educated customers on product & services, and maximizing sales potential• Daily work and followed up effectively with my Rogers development plan

- Prepared and deliverd technical presentations explaining products or services to customers and prospective customers- Obtained client information by helpfully answered question, concerns and verified information through telephone calls and E-mail Cope with different shifts and deal with Cisco and Microsoft products to fix the more complex problems and escalation calls to determine and resolved the end-user system issues through appropriate technical or operation personnel Utilized interpersonal skills while working productively in a cross-functional team to size and select the right specific stakeholders Scheduled and monitored calls as an iterative process placed the tasks, milestones and provide customer feedback Updates company knowledge by studying new product descriptions, participating in educational opportunities Over-viewed and ensured the customer satisfies all the requirements through providing the appropriate documentation, present final reports and identify areas for future development

- Provided first-level contact and problem resolution to end users experiencing hardware, software related issues by means of desktop support- Responded to user's requests by telephone calls answered questions and remotely troubleshooting to fixed issues- Communicated via e-mails and in person in a timely and professional mannerPage 2 of 2- Documented help desk tickets/resolutions and escalated problems as appropriate following HelpDesk procedures- Installed and provided support for PCs, printers and terminals- Followed up on all tickets in a timely manner and pursued issues through to resolution- Maintained status reports, ticketing systems and incident control logs- Conducted testing of new software releases to ensure successful implementation