Since joining Cognizant in April 2024, my focus as a Senior Process Executive has been on elevating customer service operations through the lens of my educational background. Armed with a Diploma in Elementary Education and Teaching, and a Bachelor of Arts from the University of Calcutta, I approach customer experience management with a unique pedagogical perspective, turning every customer interaction into a constructive encounter.At Cognizant, we are committed to resolving complex customer issues with empathy and precision, a testament to my prior roles at Meesho and JustMyRoots. My expertise in Customer Relationship Management (CRM) and my dedication to customer success have been pivotal in fostering a culture that values exceptional service and continuous improvement in customer engagement.