As an accomplished Service Delivery Officer, Manager, and Territory Manager with a proven track record of success, I have honed my skills in customer service, operations, and sales. With seven years of continuing service and numerous accolades, including a spot award and recognition from the CEO, I have demonstrated my ability to deliver exceptional service and drive results.At Mjunction Services LTD, I excelled in post-sales management, team handling, financial data reconciliation, and creating SOPs. I coordinated with customers, onsite offices, and technology teams to resolve issues and presented daily and monthly reports. I also provided administrative support for projects and traveled onsite for training.As Manager of Franchise Operations and Care at Sastasundar.com Pvt.Ltd, I managed branch operations, customer order delivery, and franchisee training and development. I also maintained accounts and cash for the branch and created data and MIS reports.As a Territory Manager at IRIS Computers LTD, I successfully identified potential customers for new business and solved problems for clients and channel partners. At Chandrani Nissan Enterprizes Pvt.Ltd, I excelled in hard-core car sales from different sources, including showrooms, calls, and visits.Earlier in my career, as a Customer Care Officer (Floor In Charge) at Vodafone Essar EST LTD, I provided exceptional customer service and was responsible for controlling the floor, solving customer problems, and upselling company products. I was also a retention specialist who convinced customers to remain on the same network. As a Customer Executive at Anupams Technology Pvt Ltd, I provided customer service over calls and sold educational products.I am a graduate of Calcutta University and possess advanced Excel skills. I am proficient in service delivery, operations, customer service, sales, and after-sales service. With my strong analytical and problem-solving abilities, I am confident that I can deliver value to any organization.If you're looking for a dedicated and results-driven professional to join your team, please feel free to reach out to me. I am excited to explore new opportunities and contribute my skills and experience to a new challenge.
Listed skills include Tally Erp, Fact, Customer Retention, Management, and 9 others.
